This is a remote position.
About Us:
We partner with U.S.-based law firms to connect them with skilled international professionals for long-term, remote opportunities. One of our client firms is currently seeking a remote Bilingual Legal Receptionist to join their team. This position is open exclusively to international candidates.
The ideal candidate is friendly, professional, customer-service oriented, and fluent in both English and Spanish. As the first point of contact for many clients, this role plays a critical part in creating a positive experience and ensuring inquiries are handled efficiently and professionally.
Responsibilities:
• Answer incoming calls and direct them to the appropriate department or team member.
• Serve as the first point of contact for prospective and existing clients.
• Communicate with clients in both English and Spanish via phone, email, and text.
• Schedule consultations, meetings, and appointments.
• Gather and document client information accurately.
• Assist with client intake and follow-up communications.
• Maintain accurate records and update information within the firm's CRM and case management systems.
• Respond to client inquiries and provide updates as directed.
• Manage multiple phone lines and high call volumes while maintaining professionalism.
• Provide administrative support to attorneys and legal staff as needed.
Requirements:
• Must be located outside of the United States (international candidates only).
• Fluent in both English and Spanish (written and verbal).
• Strong customer service experience required.
• Excellent phone etiquette and communication skills.
• Professional, friendly, and empathetic demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage a high volume of calls and inquiries.
• Proficiency with Microsoft Office, Google Workspace, and CRM software.
• Reliable internet connection and ability to work remotely full-time.
Preferred Qualifications:
• Previous experience as a Legal Receptionist, Receptionist, Intake Specialist, or Customer Service Representative.
• Experience working in a law firm or legal environment.
• Familiarity with CRM or case management systems.
Work Schedule:
• Full-time position.
• Must be able to work U.S. business hours (Mountain Standard Time).
What We Offer:
• Fully remote opportunity.
• Long-term placement with a U.S.-based law firm.
• Supportive team environment.
• Opportunity for professional growth and advancement.
• Competitive compensation based on experience.