The Lead Engineer – Salesforce Platform provides hands-on technical leadership and platform stewardship for the organization’s Salesforce ecosystem. This role is accountable for shaping the technical vision, architecture, and engineering standards of Salesforce solutions while ensuring reliable, scalable, and secure delivery.

 

Acts as the primary technical authority for Salesforce across multiple clouds and integrations as a whole, balancing immediate delivery needs with long‑term platform health. This role leads by influence rather than direct people management and is expected to elevate engineering quality, maturity, and consistency across teams.

 

In summary, the lead engineer:

• Serves as the technical leader and subject matter expert for the Salesforce platform.
• Owns Salesforce solution architecture, design decisions, and engineering quality.
• Coordinates Salesforce development activities within Agile/Scrum framework.
• Works closely with the IT Manager and Product teams to ensure technical solutions are thoughtfully designed with consideration for other applications and capabilities built on the Salesforce platform.
• Establishes, documents, and socializes technical designs, standards, and best practices across development, testing, and DevOps.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Technical Leadership & Architecture

• Leads medium‑to‑high complexity Salesforce initiatives from design through delivery.
• Owns architecture, technical integrity, and code quality for the platform.
• Makes and documents architectural decisions (patterns, trade‑offs, assumptions).
• Ensures designs balance business urgency with long‑term platform sustainability.
• Minimizes technical debt through thoughtful sequencing and standards enforcement.

 

Engineering Execution & Delivery

• Designs, implements, and tests complex Salesforce solutions spanning configuration, Apex, Lightning, integrations, and analytics.
• Leads sprint‑level technical planning and ensures stories meet Definition of Ready prior to commitment.
• Ensures unit testing, automated testing, and code coverage meet quality standards.
• Guides the team in declarative vs. programmatic solution decisions.
• Tracks and improves performance, reliability, and scalability metrics.

 

DevOps, Quality & Standards

• Drives adoption and maturity of CI/CD, DevOps, and automated quality tooling.
• Ensures code reviews, testing, documentation, and release processes are consistently followed.
• Provides input into engineering standards, SDLC practices, and Agile methodologies.
• Reviews and approves technical designs, integrations, and complex changes.

 

Cross‑Team Collaboration & Influence

• Acts as primary technical liaison with MuleSoft, Data, Identity, Security, Analytics, and Infrastructure teams.
• Identifies cross‑team dependencies, risks, and integration impacts early.
• Supports vendor and third‑party partners with technical guidance and quality oversight.
• Represents Salesforce engineering in business, release, and architecture discussions.

 

Mentorship & Culture

• Mentors junior and mid‑level engineers to raise technical capability across the team.
• Provides constructive feedback on code, configurations, and technical design.
• Establishes a culture of engineering excellence, learning, and accountability.
• Creates psychological safety for engineers to ask questions and challenge designs.

SUPERVISORY RESPONSIBILITIES

 

• This role does not have formal people management responsibilities.
• Provides technical leadership and mentorship through influence.

MINIMUM REQUIREMENTS

 

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or equivalent experience.
• 7+ years of professional software development experience.
• 5+ years hands‑on Salesforce experience across multiple clouds.
• Proven experience designing and owning Salesforce architecture in a multi‑team or enterprise environment.
• Demonstrated technical leadership experience, including mentoring engineers and influencing technical decisions.

Required Technical Expertise

 

• Salesforce Sales, Service, Marketing, and Integration (MuleSoft) Clouds.
• Apex, Lightning Web Components, Lightning UI, and declarative automation.
• Lightning Flows and performance optimization.
• Salesforce governor limits and platform constraints.
• SOQL/SQL, HTML, CSS, and JavaScript.
• Salesforce integrations with external services (REST/SOAP, event‑based patterns).
• DevOps and CI/CD tools (e.g., Copado, AutoRabit, CodeScan).
• Salesforce CLI, SFDX, Git, Workbench.
• Salesforce testing and automation frameworks.

COMPETENCIES

 

• Problem Solving & Analysis: Evaluates complex problems and designs effective, scalable solutions.
• Technical Communication: Clearly translates technical decisions into business outcomes.
• Agile Engineering: Applies Agile best practices across delivery lifecycles.
• Customer Focus: Delivers high‑quality designs aligned to business needs.
• Business Acumen: Understands enterprise, regulatory, and operational context.
• Bias for Action: Proactively identifies risks, opportunities, and improvements.

 

Platform Leadership & Behavioral Expectations

Architectural Judgment & Platform Stewardship

• Makes informed trade‑offs with a bias toward simplicity and reuse.
• Understands downstream impacts of configuration and design decisions.
• Comfortably makes decisions with incomplete information and revisits them as needed.

 

Communication & Influence

• Facilitates technical discussions across mixed audiences.
• Documents decisions clearly (ADRs, design summaries).
• De‑escalates technical disagreements using data and principles.

 

Cross‑Team Leadership

• Influences without authority and aligns teams early.
• Manages dependencies and enterprise standards effectively.

 

Ownership & Accountability

• Owns platform outcomes, not just deliverables.
• Proactively identifies and addresses technical debt.
• Elevates risks early with options and recommendations.

 

Engineering Culture & Enablement

• Raises the technical bar through mentorship and standards.
• Encourages collaboration, learning, and psychological safety.

 

Delivery Pragmatism

• Balances ideal architecture with delivery timelines.
• Drives incremental delivery and iterative improvement.

 

Risk, Security & Compliance

• Demonstrates security‑first thinking within Salesforce.
• Understands data access, sharing, integration contexts, and audit requirements.
• Partners effectively with Security and Governance teams.

BFS COMPETENCIES

 

• Business and Financial Acumen
  • Demonstrates depth of understanding for the P&L and financial analysis
  • Teaches business and financial acumen to others.
  • Understands KPIs and how BFS makes money.
  • Knows the different business segments and how they relate to one another.
  • Understands customer sales and engagement.
  • Demonstrates functional and/or technical expertise.
  • Understands complex issues and demonstrates problem solving skills.
  • Understands how to maximize business results regardless of industry cycle.
• Results Driven
  • Holds self and others accountable.
  • Communicates and sets clear goals with plans to deliver.
  • Manages competing priorities effectively.
  • Demonstrates appropriate urgency.
  • Drives to exceed expectations in alignment with our BFS SPICE values.
  • Embraces and follows best practices.
  • Demonstrates self-starter, can-do attitude.
• Strategic Thinking and Decision Making
  • Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
  • Demonstrates willingness and courage to make tough decisions in a timely manner.
  • Balances short-and-long term priorities
  • Demonstrates proactive versus reactive thinking.
  • Asks questions to identify root cause and analyze situations more accurately.
• Servant Leadership
  • Demonstrates humility by putting others first.
  • Builds trust-based relationships.
  • Leads by example with kindness and respect.
  • Collaborates well across all areas of the business.
  • Advocates for others
  • Actively listens to understand the meaning and intent of what the other person is communicating.
  • Demonstrates authenticity and encourages others to do the same.
• Emotional Intelligence
  • Demonstrates situational awareness – knows when and how to adjust leadership style in different situations.
  • Demonstrates self-awareness – understands strengths and weaknesses.
  • Demonstrates empathy – puts themselves in other’s shoes.
  • Assumes positive intent.
• Develops and Leads Others
  • Drives alignment through clear communication of vision, goals, and expectations.
  • Invests time on a regular basis in performance feedback and developmental conversations.
  • Fosters a respectful and inclusive environment.
  • Empowers, motivates, and inspires others.
  • Coaches and mentor others for their development.
  • Guides and persuades others to deliver positive outcomes.
• Growth Mindset
  • Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
  • Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
  • Thinks like an owner with an entrepreneurial spirit.
  • Demonstrates and encourages intellectual curiosity.
  • Continuous learner; seeks opportunities and knowledge for personal and professional growth.
  • Sees possibilities over problems – actively seeks solutions.
• Innovation
  • Encourages out-of-the box thinking to create new ways of doing things.
  • Continuously seeks to improve and simplify pain points in the business.
  • Anticipates, embraces, and leads change.
  • Develops and executes breakthrough strategies.
• Integrity
  • Does the right thing even under challenging circumstances?
  • Communicates with honesty.
  • Consistently treats others fairly and equitably.
  • Demonstrates reliability and does what they say they will do.
  • Conducts tough conversations and delivers difficult messages with kindness and respect.

 

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds.
• Occasional travel may be required.

 

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