**Job Title:**

Airport & Travel Customer Service Agent – Passenger Assistance, Reservations & Check-In Services at arenaflex (Full-Time $24/Hour) --- **Job Description:**

Join arenaflex: Where Every Journey Begins With Exceptional Service

Are you ready to explore a world of possibilities, both at work and during your downtime? Welcome to arenaflex, where we believe that every journey matters and every customer deserves an unforgettable experience. As part of the arenaflex family, you'll travel the world (even if just in spirit), develop your skills, and become the best version of yourself. Whether you're assisting a first-time flyer or helping a seasoned traveler navigate complex itineraries, you'll tackle challenges with flexibility and ease, gaining new skills and advancing your career while having fun along the way.

At arenaflex, we understand that our people are our greatest asset. That's why we invest heavily in your growth, wellbeing, and success. If you're looking for a dynamic career in the aviation industry that offers stability, competitive compensation, and genuine opportunities for advancement, look no further. Join us today and discover why arenaflex is consistently recognized as one of the best places to work in the transportation industry.

Why You'll Love Working at arenaflex

As a Customer Service Representative at arenaflex, you'll be the friendly face that greets travelers at crucial moments of their journey. You'll interact with customers in a courteous, professional, and warm manner, ensuring every interaction leaves a positive impression. This role is perfect for individuals who thrive in fast-paced environments, enjoy problem-solving, and take pride in helping others.

Working in customer service for a major airline means no two days are ever the same. From managing unexpected flight disruptions to helping families navigate connecting flights, you'll constantly be challenged to think on your feet and deliver exceptional service under pressure. The skills you'll develop in this role—communication, critical thinking, empathy, and adaptability—are invaluable and transferable to countless other industries.

What You'll Do: Key Responsibilities

As an integral member of our passenger services team, you'll be responsible for a wide range of duties that keep our operations running smoothly. Here's what you can expect:

• Ticket Operations: Issue, reissue, and refund passenger tickets with accuracy and efficiency. Process new bookings, confirm reservations, and ensure all documentation is complete and compliant with industry regulations.
• Reservation Management: Book, ticket, and confirm flight reservations. Rebook travelers on oversold flights and manage irregular operations with professionalism and empathy.
• Check-In Services: Perform passenger check-in and front-seat assignments (except curbside), correct oversold seat assignments, and issue upgrades as available. Assist with passenger boarding and ensure smooth gate operations.
• Voucher & Accommodation Support: Issue vouchers and provide direction with contractors for passenger lodging, meals, and transportation during delays or cancellations. Coordinate refueling and refreshments as needed.
• Boarding Procedures: Perform passenger boarding, including ticket lift and check-in. Operate gate readers/scanners and handle pre-boarding, monitoring carry-on items, and managing exit row procedures.
• Gate Operations: Operate jetways/bridges for boarding and deplaning passengers. Make boarding and departure announcements in a clear and professional manner.
• Flight Documentation: Deliver domestic and international flight records, ensuring all information is accurately communicated to passengers.
• Baggage Services: Accept, check, and tag passengers' luggage at destination points, full-service ticket counters, and premium ticket counters. Maintain the flight loading schedule.
• Training & Development: Perform customer service hands-on training for new team members and participate in ongoing professional development.
• Payment Processing: Process and complete credit card transactions at kiosks in the ticket counter area and activation stations.
• Self-Service Assistance: Help passengers with self-service kiosk check-in and booth baggage handling at ticket counters. Manage lines at ticket counter stands and counters.
• Document Verification: Clear/verify international documents at booths in the ticket counter area and activation stations. Accept and activate passengers' self-labeled bags at activation stations.
• Special Assistance: Assist clients requiring special help or in-station services. Help with boarding, deplaning, and transporting non-mobile passengers, special assistance travelers, and unaccompanied minors.
• Regional Operations: Perform customer service work associated with handling regional flights and contractor/ground handling agreements.
• Attendance & Availability: Maintain regular and predictable on-site attendance, including fulfilling any mandatory overtime requirements.
• Safety & Emergency Response: Answer and assist during security or emergency situations, following all protocols and procedures.
• Information & Support: Provide connecting passengers with gate information and quality customer care in a professional manner consistent with arenaflex guidelines.
• Compliance & Documentation: Adhere to company policies, procedures, and performance standards. Complete all job-relevant phases of training. Comply with applicable laws (e.g., DOT, FAA, TSA).
• Technology Utilization: Utilize various internal resources and systems during customer interactions. Wear uniforms as required by company policy.

Depending on your airport location, you may also perform additional duties such as:

• Passenger Activity Control capabilities including air-to-ground communication
• Airline operations support functions
• Helping international travelers through customs/immigration, including baggage recheck
• Delivering tickets, international flight reports, and customs/immigration forms

All You'll Need for Success

Minimum Qualifications

• Education: Bachelor's Degree preferred, though equivalent experience will be considered
• Language Skills: Bilingual language skills may be required in certain locations
• Licensing: Valid driver's license as required by local authorities
• Background Checks: Must satisfy FAA criminal background checks to qualify for unescorted access authority to airport security identification display areas (SIDA), if applicable
• Security Clearances: Must be able to obtain appropriate airport authority and U.S. Customs security identifications, if material
• Pre-Employment Screening: Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
• Work Authorization: Must be authorized to work in the U.S.

Preferred Qualifications

• Technical Skills: Working knowledge of Sabre or other Passenger Service Reservation Systems
• Experience: Previous face-to-face customer service experience in a fast-paced environment
• Industry Knowledge: Familiarity with airline operations, travel industry, or hospitality sectors
• Language Proficiency: Additional language skills beyond English are highly valued

Skills & Competencies for Success

To thrive in this role at arenaflex, you'll need to demonstrate:

• Exceptional Communication: Clear, professional verbal and written communication skills with the ability to remain calm under pressure
• Customer Focus: A genuine desire to help passengers and create positive travel experiences
• Problem-Solving: Ability to quickly assess situations and implement effective solutions
• Adaptability: Flexibility to handle changing circumstances and unexpected challenges
• Teamwork: Strong collaborative skills to work effectively with colleagues across departments
• Attention to Detail: Precision in handling tickets, documents, and financial transactions
• Technical Aptitude: Comfortable learning and navigating multiple software systems and technology tools
• Physical Stamina: Ability to stand for extended periods, lift moderate weights, and work in a fast-paced environment

What You'll Get at arenaflex

We believe in rewarding our team members for their hard work and dedication. Here's what you can expect when you join arenaflex:

Comprehensive Health Benefits

From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits to help you stay well. We also offer virtual doctor visits, flexible spending accounts, and wellness resources to support your overall wellbeing.

Financial Security

Our 401(k) program is available upon enrollment, and depending on your workgroup, employer contributions to your retirement savings are available after just one year of service. We're invested in your financial future.

Wellness Programs

We want you to be your best self. That's why our wellness programs provide you with the tools, resources, and support you need to maintain a healthy work-life balance.

Additional Perks & Benefits

Other great benefits include our Employee Assistance Program, pet insurance, and exclusive discounts on hotels, cars, cruises, and travel opportunities. As an arenaflex employee, you'll enjoy special travel privileges that let you explore the world at discounted rates.

Career Growth Opportunities

At arenaflex, we promote from within and are committed to helping you advance your career. Whether you're interested in moving into supervisory roles, specializing in operations management, or exploring other departments, we provide the training and development pathways to help you achieve your goals.

Be Yourself at arenaflex

From the colleagues we hire to the customers we serve, inclusion and diversity are the cornerstones of our vibrant workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, communities, and investors. These groups help employees reach their full potential and foster an inclusive workplace that addresses and exceeds the challenges of our diverse world.

We celebrate different perspectives, backgrounds, and experiences because we know that diversity drives innovation and better service for our customers. When you join arenaflex, you join a community that values authenticity, respect, and belonging.

Ready to Take Flight With arenaflex?

Are you ready to feel a deep sense of pride and satisfaction as you do your part to keep one of the world's leading airlines running smoothly? Do you want to be part of a team that truly cares about people on life's journey? If so, we invite you to apply today.

This is more than just a job—it's an opportunity to build a rewarding career in the dynamic aviation industry. You'll develop invaluable skills, make lasting connections, and play a vital role in connecting people and places around the globe. Plus, you'll enjoy competitive pay, comprehensive benefits, and the satisfaction of knowing you're making a difference every single day.

Don't miss this opportunity to join the arenaflex family. Apply now and take the first step toward an exciting and fulfilling career in passenger services!

Equal Opportunity Employer: arenaflex is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Reasonable Accommodations: Qualified individuals with disabilities may request reasonable accommodations to perform essential job functions. Please contact our HR department for assistance.

Note: This position requires regular and predictable on-site attendance, including the ability to work mandatory overtime as needed. All offers of employment are contingent upon successful completion of background checks, drug screening, and verification of employment eligibility.