Compensation Range:
$30,000 - $55,000
Compensation Disclaimer:
The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.
Job Summary:
The role is to be part of the IT End User Management Team, being responsible for timely and effective resolutions to end-user issues relating to IT Service Operations.
You will be responsible for performing question/problem diagnoses, guiding users through issue resolution, communicating technical solutions in user-friendly language, and producing IT end user documentation.
This position will be a remote working role though there may be ad-hoc instances where office attendance is required across offices if solutions cannot be provided remotely.
Key Responsibilities:
Directly responsible for resolving end-user IT issues.
Providing one-on-one end-user support and problem resolution via telephone, e-mail, and the IT Service Portal.
Performing in-person, on-site repairs of hardware, printers, and other peripherals as required.
Diagnosing and resolving network issues.
Troubleshooting and escalating deeper and more complex issues.
Assisting hardware and network technicians by troubleshooting software, hardware, and network issues and, where necessary, installing network interface cards, hubs, switches, network cabling, etc.
Participating in adds, moves, and changes to network and systems access, and hardware.
Attending training sessions for end users; creating materials for end users (e.g., FAQ sheets/KB articles)
maintaining asset registers
Key Qualifications:
Direct work experience in an IT support capacity, or an appropriate combination of education and relevant experience
Previous experience supporting the Microsoft Office 365 product suite.
Must have experience with Active Directory and Azure AD
Minimum of 2+ years in a similar remote working support role
Prior experience with IT Service Management toolsets (ServiceNow preferred)
Good working knowledge of ticket management and handling escalations
Experience supporting AWS desirable
Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
Technical knowledge of different network levels: WAN and LAN connectivity, routers, firewalls, and security
Ability to quickly analyze issues and determine the best course of action using available resources.
Unlock your Altus Experience!
If you’re looking to advance your career in in an industry that is transitioning for greatness, there’s no better place than Altus Group.
Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected.
We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry.
What Altus Group offers:
Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks.
Inclusivity & Accessibility
Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at accessibilityusa@altusgroup.com or +1 888 692 7487.
Use of Artificial Intelligence
AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.
Background Checks
Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.
Other Notes / Application Process
We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.