IT Support Coordinator

Job title: IT Support Coordinator in South Pasadena, CA at Equity Smart Home Loans
Company: Equity Smart Home Loans
Job description: The IT Support Coordinator is responsible for maintaining the organization’s IT Infrastructure,supporting end users, and assisting with cross-departmental technology initiatives. This positionrequires strong customer service skills, as it involves direct support to both internal staff andexternal contractors. This role includes but is not limited to workstation setup, website anddatabase maintenance, and supporting marketing and operational teams with a collaborative,adaptable approach.Key Responsibilities:● Set up and configure workstations with computers and necessary peripheral devices(e.g., routers, printers).● Provide exceptional customer service and technical support to internal staff and externalcontractors.● Assist in the configuration and maintenance of end-user PC desktop hardware, software,peripherals, and IP phones.● Support server installation, system backups, security management, user accountmanagement, and network access.● Collaborate on small to medium-sized projects with other departments to implementtechnical solutions.● Ensure the security and privacy of networks and computer systems.● Maintain accurate records/logs of repairs, technical issues, and maintenance schedules.● Assist in the orientation and technical onboarding of new staff members and contractors.● Manage the organization’s website via WordPress (e.g., add/remove content, maintainpages, ensure updates).● Support the Marketing Team with technology-based tasks, including CRM support,podcast-related setups, and website updates.● Maintain and manage a database in MongoDB, ensuring data accuracy andaccessibility.● Be a proactive, solutions-oriented team player who can adapt to support the evolvingneeds of various departments.● Preferred Skills and Qualifications:● Strong customer service and communication skills, with experience supporting remoteusers and contractors● Experience using a ticketing system● Basic understanding of major operating systems, including Windows, macOS, iOS, andAndroid (desktop and mobile environments)● Experience with WordPress content management● Familiarity with MongoDB or other NoSQL databases● Experience with low-code/no-code platforms such as Retool, Appsmith, or similar tools ispreferred● Basic knowledge of Amazon Web Services (AWS) is a plus● Ability to troubleshoot and resolve hardware, software, and network issues● Knowledge of CRM platforms and digital media tools is a plus● Excellent time management and organizational abilities● A collaborative mindset with flexibility to support a variety of technical needs
Expected salary:
Location: South Pasadena, CA
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