Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?
At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff.
This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly.
Your responsibilities will include:
Providing desktop support, troubleshooting hardware and standard operating system issues
Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
Performing “Break/Fix” support and managing add, move, and change requests
Delivering desk-side support including basic OS and off-the-shelf software administration
Managing service tickets efficiently, ensuring SLAs and quality standards are met
Updating internal and customer call management systems accurately and promptly
Escalating complex issues to the appropriate support teams when required
Key skills and experience:
Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
Up to 2 years’ hands-on experience supporting PC and laptop hardware
Strong desktop support skills, including knowledge of current Windows operating systems
Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
Ability to follow detailed scripts and technical guidance to complete more complex service tasks
Comfortable working at different customer locations at short notice
Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)
Strong written and verbal communication skills
A professional, customer-first mindset
A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)
This role is primarily Monday to Friday, 9:00am – 5:30pm.
Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.
Basic salary of £28,000 – £30,000
Company vehicle
Mileage
On-call allowance (£20 per day, 1 week in every 2)
Pension
Life assurance
Ongoing training and career development opportunities
This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments.
Apply now to be considered. We aim to respond to all applicants via phone or email.