The IT Executive plays a vital role in ensuring the seamless operation of hotel technology systems across both front-of-house and back-of-house functions. This position is responsible for maintaining IT infrastructure, resolving technical issues, coordinating with vendors, and supporting digital initiatives that enhance guest experience and operational efficiency. The role also includes providing day-to-day IT support to the corporate office.
KEY RESPONSIBILITIES
System Maintenance & SupportMonitor and maintain hotel IT systems including PMS, Wi-Fi, IPTV, door lock systems, and back-office applications
Provide timely technical support to hotel staff, logging of issues, escalate issues when necessary
Ensure regular execution of data backups, antivirus protection, and system updates
Run regular data checks between multiple systems and flag discrepancies
Support IT systems setup, technical implementation, installation, configuration, and tuning in accordance with company standards
Network & InfrastructureMaintain reliable LAN/WAN connectivity, firewall performance, and consistent internet uptime across guest and staff areas through proactive remote monitoring and support.
Partner with internal teams and third-party vendors to remotely troubleshoot and resolve hardware and software issues impacting desktops, printers, and other IT equipment.
Vendor CoordinationLiaise with external vendors for troubleshooting of issues, system upgrades, installations, and service contracts
Assist in evaluating quotations and ensuring compliance with hotel standards
Security & ComplianceImplement and monitor cybersecurity protocols to safeguard hotel data and systems
Ensure IT operations comply with local regulations and corporate policies
Manage audit systems and follow up on outcomes
Safeguard assets, enforce information security, and maintain control structures
Project SupportAssist in the rollout of new technologies, smart solutions, and digital transformation initiatives
Support hotel openings, renovations, and system migrations
Perform ad-hoc IT tasks as required
JOB SPECIFICATIONS AND QUALIFICATIONS
ExperienceBachelor’s degree in Information Technology, Computer Science, or a related field
Minimum 2–3 years of IT experience, preferably in the hospitality or service industry
Familiarity with hotel systems (PMS, Reservation System, HSIA, Door lock) is an advantage
Proficient in networking, Windows OS, and basic server administration (AWS server administration is a PLUS)
Strong troubleshooting, communication, and documentation skills
Flexibility to work varied hours and respond to emergencies
Skills & CompetenciesCustomer-focused mindset with a proactive approach to problem-solving
Strong organizational skills and attention to detail
Ability to work independently and collaboratively across departments
Eagerness to learn and grow professionally
Mature, self-motivated, dynamic, meticulous, and results-oriented
Proficiency in English is advantageous
Team player with excellent interpersonal, communication, and negotiation skills; strong professional network preferred
Analytical problem-solving skills and ability to thrive in a fast-paced, high-pressure environment