As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
Position Purpose Summary: The SharePoint Administrator position is part of the Network Services department of the Information Technology Systems organization, within the SharePoint Business Process Automation Team. This position is responsible for the design, deployment, administration, maintenance, support, and optimization of the on‑premises SharePoint and K2 farm topologies, SharePoint Online, K2 and Nintex Automation Cloud, and other on-premises and cloud systems supporting collaboration and custom business process automation. The ideal candidate brings deep hands-on expertise with SharePoint farm administration, K2 and Nintex architecture administration, and a strong track record supporting integrated architecture that facilitates workflow-enabled business solutions at scale.
Responsibilities:
- Architect, build, deploy, configure, and administer on‑premises SharePoint farms that are integrated with K2 and Nintex, in alignment with enterprise standards and best practices.
- Own the full SharePoint farm infrastructure lifecycle, including capacity planning, patching, upgrades, service configuration, migration, and retirement.
- Serve as the subject matter expert for SharePoint farm architecture, topology, service applications, authentication models, and security.
- Install, configure, maintain, optimize, and troubleshoot SharePoint and dependent technologies, including IIS, SQL Server, Windows Server, and Active Directory integration.
- Install, configure, maintain, optimize, and troubleshoot the underlying architecture that supports custom business process automation solutions built in K2 on-premises, K2 Cloud, and Nintex Automation Cloud, whether integrated with SharePoint or operating independently, including Muhimbi PDF Converter, Power BI / SSRS reporting servers, and Office Online Server.
- Manage SharePoint farm health, availability, performance, and scalability through proactive monitoring, optimization, and tuning.
- Plan, test, and execute SharePoint updates, cumulative updates, service packs, and version upgrades with minimal user impact.
- Design and maintain high availability, disaster recovery, and backup/restore strategies for SharePoint environments.
- Support SharePoint governance policies related to site provisioning, storage management, security boundaries, and lifecycle management.
- Partner with database, server, storage, cybersecurity and network teams to ensure SharePoint infrastructure is properly supported, secure, and optimized.
- Troubleshoot complex SharePoint, K2, and Nintex infrastructure issues, including: farm outages, integration problems, service failures, authentication issues, and performance degradation.
- Administer and support SharePoint Online environments, including site collections, permissions, information architecture, governance controls, integrations with business process automation platforms, and ongoing operational support within Microsoft 365
- Maintain technical documentation related to SharePoint architecture, configurations, standards, and operational procedures.
- Serve as a liaison to Microsoft and SharePoint-related vendors for infrastructure support and escalation.
- Collaborate with workflow developers and platform teams to ensure scalable and supportable workflow solutions and farm configurations.
- Support SharePoint migrations, consolidations, and environment re-architecture efforts using approved tools and methodologies.
- Participate in infrastructure-related projects and initiatives involving SharePoint and associated platforms.
In addition to regularly scheduled hours and responsibilities, IT staff and management are frequently required to assist on special projects and emergencies. This includes, but is not limited to: travel, regularly scheduled evening or early morning maintenance and emergency response at any time (24x7x365). These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to end-users.
As a member of the PCA SharePoint Team, the SharePoint Administrator is responsible for excellent communication, support, and collaboration with fellow teammates, providing regular project progress updates, addressing trouble tickets promptly, outstanding customer service, and raising the level of SharePoint knowledge among PCA users.
As a member of the Network Service Department, the SharePoint Administrator is responsible for knowing and following policies and procedures of the company, for sharing information that would benefit members of the team, and for finding ways to improve the delivery of service to our customers.
As a member of the Network Service Department, and the PCA Team as a whole, the SharePoint Administrator is expected to continually strive to strengthen our business philosophy of Meeting needs, exceeding expectations for our customers. This includes supporting our Commitment to Service which involves doing what's right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.
Requirements:
- College Degree preferred, Computer Science or Information Technology strongly preferred.
- 8+ previous work experience in SharePoint or related area, advanced degree, and/or superior technical knowledge and skills.
- Experience administering SharePoint farms integrated with Nintex and K2 on-premises.
- Experience administering SharePoint Online integrated with Nintex Automation Cloud and K2 Cloud.
- Experience creating and enhancing PowerShell scripts to manage, maintain, optimize, and report upon SharePoint farms and SharePoint Online.
- Experience identifying and resolving SharePoint, K2, and Nintex architecture and integration issues.
- Experience managing and troubleshooting the underlying technologies and platform dependencies of SharePoint farms: IIS, SQL, Windows Server, Active Directory, etc.
- Experience designing, configuring, maintaining, and securing SharePoint application architecture components, such as Search, Secure Store, MMS, UPS, Distributed Cache, Timer Jobs, Certificate Store, Authentication and Identity, Load Balancing, and Farm Permissions.
- Experience participating in a highly collaborative team environment.
- Experience administering K2 on-premises, K2 Cloud, and Nintex Automation Cloud environments.
- Experience with SharePoint migration tools, such as: native SharePoint object export/import/templates and ShareGate.
- Experience building, managing and maintaining separate SharePoint and K2 farm environments for development, quality assurance testing, and production.
- Preferred experience administering Office Online Server, Muhimbi PDF Conversion Server, PowerBI / SQL Reporting Services Server, Digital Asset Management systems, and other technologies supporting workflow process automation.
- Preferred experience with SharePoint-compatible troubleshooting and development tools, such as: PowerShell, HTML, CSS, jQuery, Javascript, XML, RegEx, Pixel Ruler, ULSViewer, CAML query tools, Chrome dev tools, and/or similar SharePoint-compatible tools.
- Preferred experience developing custom business process workflow automation in K2 and Nintex Automation Cloud.
- Skills –
- Advanced understanding in SharePoint on-premises farm and SharePoint Online administration, services, security, Active Directory and SQL server interdependence, and other underlying technologies. Includes expert level understanding in several areas.
- Advanced understanding of SharePoint farm and SharePoint Online troubleshooting, configuration, deployment, and optimization processes. Includes expert level understanding in several areas.
- Advanced knowledge managing K2 farm architecture, K2 Cloud, and Nintex Automation Cloud. Includes expert level understanding in several areas.
- Advanced understanding of SharePoint development with Nintex Workflow and Forms. Includes expert level understanding in several areas.
- Skills include several SharePoint-integrated technologies, such as: Office Online Server, Muhimbi PDF Conversion Server, PowerBI / SQL Reporting Services Server, Digital Asset Management systems, and other technologies supporting workflow process automation. May include expert level understanding in several areas.
- Skills may include K2 and/or Nintex Automation Cloud forms and workflow development. May include expert level understanding in specific areas.
Decision Making / Business Impact –
- Individual contributor seen as an expert within the discipline.
- Influences the department's strategy.
- Proactively identifies and solves the most complex problems.
- Supervision is essentially administrative.
- Teamwork, Determination, Logical Thinking, Technical/Professional Knowledge, Decision Making, Building Strategic working Relationships, Developing Others, Initiating Action, Coaching, Work Standards, Customer Focus, Managing Conflict, Planning & Organizing, Meeting Leadership, Continuous Learning.
- Appropriate requirements for computer work processing. Some travel is required.
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COMPENSATION AND BENEFITS
- Hourly rate range-$55 - $60/hr.
PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.