Role Description:
We are seeking an IT Engineer to join our IT Operations team. This role enables Unicorn Engineers to do their best work, with a focus on balancing the engineer experience with a strong company-wide Information Technology Security posture. You will carry broad ownership across endpoint management, identity and access lifecycle, SaaS administration, and compliance-aligned IT operations. You will take the lead on IT projects from scoping through execution, own key systems and processes end-to-end, and serve as a reliable escalation point for complex support issues. The ideal candidate has strong fundamentals across IT hardware fleet management, identity tooling, and SaaS operations, and can balance hands-on support work with process improvement and project delivery in a CMMC-regulated environment.
Responsibilities:
The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise.
- Administer core IT systems including MDM (Jamf), Google Workspace, and identity/access management tooling, ensuring configurations align with NIST SP 800-171 and CMMC requirements
- Lead IT projects from requirements through implementation, such as SaaS tool rollouts, onboarding/offboarding automation, and endpoint compliance initiatives
- Provide Tier 2 and Tier 3 helpdesk support, serving as an escalation point for complex issues
- Perform endpoint lifecycle, including imaging, configuration, policy enforcement, compliance reporting, and decommission
- Administer SaaS application access and provisioning workflows, and access reviews
- Onboard and offboard users by managing access through Google Admin Console and related identity tools, coordinating across People Ops, Security, and IT to ensure timely and compliant access changes
- Technical implementation of security controls aligned with NIST SP 800-171, such as logging, SIEM integration, incident response capability, and endpoint configuration management
- Collaborate with third-party vendors and internal stakeholders on SaaS tool rollouts, troubleshooting, renewals, and integrations
- Create and maintain IT documentation, runbooks, and process improvements to improve operational consistency and reduce ticket volume
Minimum Experience and Qualifications:
- 4+ years in IT operations, systems administration, or IT engineering roles
- Experience administering MDM platforms (Jamf preferred) including device enrollment, policy creation, and compliance reporting
- Experience managing endpoints at scale in an enterprise environment
- Experience with Google Admin Console or similar directory/identity management platforms, including user lifecycle management and security policy configuration
- Demonstrated ability to lead IT projects from scoping through delivery with minimal oversight
- Experience with SaaS administration and access provisioning workflows
- Familiarity with change management processes and IT documentation practices
- Experience with helpdesk or ticketing systems and structured troubleshooting methodology
- Proven ability to demonstrate results in a remote, asynchronous environment
- US citizenship required; must be eligible for CUI access
Preferred Experience and Qualifications:
- Experience in a defense contractor or government IT environment, specifically in regard to DFARS 252.204-7012
- Familiarity with NIST SP 800-171, CMMC 2.0, or NIST SP 800-53 compliance frameworks
- Familiarity with SAML, SCIM, and OIDC in administering SSO and role/group-based access control
- Experience with SaaS management platforms (e.g., 1Password SaaS Manager, or similar)
- Experience with scripting or automation to support IT operations (Bash, Python, or similar)
- Experience administering security permissions and configuration in GitHub
- Exposure to SIEM platforms, endpoint security tooling, or security operations workflows.
Travel Expectations/Requirements: 5%-10%. This is a remote US-based position. Travel would consist of company retreats, team building events, and conference attendance.
Full compensation packages are based on candidate experience. Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States.
Remote - USA
$93,500—$126,500 USD
Who We Are
Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.
What We Do
We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.
Who We Serve
Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.
What We Work On
- Kubernetes
- Cloud Environments (AWS/GCP and Azure)
- Infrastructure-as-code (like Terraform/Pulumi)
- Continuous Delivery and automation tooling
- GitOps
- Containers
- CNCF projects and open source products and packages
- Helm/Kustomize-Value Stream Mapping
- Building and improving security delivery
- Building Kubernetes and cloud native applications
Benefits Our Unicorns Enjoy
Health:
- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Savings Account
- Life Insurance
- Disability Insurance
Financial:
- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
Leave:
- We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
- Paid Parental Leave
Learning:
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed.
At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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