Job Description:
• Provide remote Level 2 technical support to CVS Health Colleagues and Clients
• Analyze, diagnose, and implement fixes remotely
• Handle high priority, high visibility business critical outages and escalations
• Provide guidance and aid in the development of Level 1 Helpdesk agents
• Collaborate with Leadership, Support teams, and Colleagues
Requirements:
• 3+ years of experience with customer support and internal business operations
• 3 or more years of management and or supervisory experience coaching, training and developing of staff
• Excellent verbal and written communication skills
• Ability to be a self-starter and perform tasks within tight time constraints
• Excellent customer support skills
• Verifiable High School diploma or GED or equivalent experience required
Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access
Apply Now
Apply Now