PCS Software, Inc. is an AI platform for the transportation logistics marketspace providing effective transportation management solutions. The Implementation Consultant is responsible for deploying software solutions for customers, ensuring a smooth onboarding process, and providing ongoing support to enhance customer experience.
Responsibilities
- Provide comprehensive online support and training to customers on the use of our software
- Guide new customers through the PCS TMS onboarding process, ensuring a smooth transition
- Understand customers' existing business processes and align them with our software capabilities
- Resolve software-related issues, ensuring a seamless user experience
- Manage and update support tickets, ensuring timely resolution through implementation
- Create and manage user guides, how-to articles, and demo videos to assist customers
- Monitor the execution of deliverables across multiple implementations
- Assist customers in migrating existing data onto the PCS TMS platform
- Walking the customer through becoming an expert in our software and answer any questions customers may have on the accounting, dispatch, or general use of all modules
- After a customer goes live on our software, you are responsible for making sure the customer is happy and does not have any technical issues, by scheduling weekly check-up calls with the customer for a designated period-of-time
- Proactively participate in administering customer surveys, reviewing the feedback, creating reports, tracking results, and modifying training and project plans as necessary according to customer feedback on ease-of-use data
- You will learn the PCS software platform for shippers, carriers, and brokers and be able to support all aspect of our software to include: Dock and Yard Management, Route Optimization, Dispatch, Accounting, Fleet Management, PCS Mobile, Analytics and Reporting, Freight Audit and Pay, and third part integrations
Skills
- Bachelor's degree required; STEM major or Business Administration required
- Exceptional customer service skills with excellent phone, verbal, and written communication abilities
- Willingness to learn PCS TMS software (training provided)
- You must be authorized to work in the United States (we cannot sponsor at this time)
- Must be local to Houston and able to commute to our office a minimum of 3-days a week
- Experience onboarding new software customers in an organized manner following a given project plan with formal timelines and documentation
- Preference for Computer Science, Computer Engineering, MIS, or CIS
- Prefer a minimum of 1+ year in technical/software support or B2B customer support or an internship
- Experience with a help desk ticketing system is a plus
- Experience with MS Office Suite
- Transportation Industry Knowledge: Experience in a trucking dispatch, supply chain, logistics, or accounting industry is not required, but a plus
- Previous experience teaching, training, or managing new employees or team members, virtually or in person, in any environment is a huge plus
- Experience with Salesforce is preferred
- Experience with Zoom is preferred
- Experience using AI tools to automate tasks and create documentation is preferred
- Bilingual communications skills are a plus as well. (Spanish or Indian dialects are a plus.)
Benefits
- Multiple medical benefit plans to choose from to fit your lifestyle and one with up to 100% company paid medical premiums
- 100% of the vision insurance premium
- 401k with a 4% match
- Unlimited PTO package
- 8-hours paid volunteer time annually
- Hybrid work environment (2 days onsite; 3 days remote)
- Voluntary disability and life insurance options for you and your dependents
- An employee EAP
- Paid training and development opportunities
- Amazing opportunities for career growth and personal development
Company Overview
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