myKaarma is a leader in fixed ops solutions for the automotive industry, and they are seeking an Implementation Associate to support the deployment of their SaaS platform. The role involves managing onboarding, upgrades, and configuration support for automotive dealerships, while collaborating with internal teams to enhance customer satisfaction.
Responsibilities
- Work directly with dealerships to manage configuration changes, integration setups, and system upgrades
- Support dealerships post-initial setup by configuring products and discerning customer needs related to scheduling opportunities, shop flow, and product deficiencies
- Facilitate clear and proactive communication across internal teams and dealership stakeholders to ensure project completion and timely resolution of concerns
- Contribute to continuous process improvements by documenting requirements, streamlining deployment processes, and improving customer-facing and internal training materials
- Develop a deep understanding of the end-to-end deployment process and assist other team members in strengthening their product knowledge
Skills
- 0-2 years of experience in the automotive or SaaS industry
- Self-driven, organized, and strong communication skills
- Basic understanding of dealership fixed operations, software deployment, and customer service best practices
- Experience in dealership fixed operations
- Familiarity with Salesforce, Google Suite (Mail, Calendar, Forms, Sheets, etc.), and myKaarma's products/internal 'Admin Tool' portal
- Strong communication and stakeholder management skills
Benefits
- Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility.
- Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
- Time Off: Generous vacation time to recharge and balance life outside work.
- In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.
Company Overview
myKaarma is a cloud based automotive customer interaction management company. It was founded in 2012, and is headquartered in Long Beach, California, USA, with a workforce of 51-200 employees. Its website is http://mykaarma.com.