DVL Group, Inc. is a nationally certified Great Place To Work Company since 2018, seeking an HVAC/R Service Coordinator to join their Thermal Services Department. The role involves managing service dispatch, handling service calls, and coordinating with various departments to ensure timely and accurate service delivery.
Responsibilities
- Work with other dispatchers to answer daily HVAC (aka Thermal) service calls, repairs, and requests that come into the PA Service Department
- Process service tickets through the Company business solution (Acumatica / Service Trade) including parts orders, customer follow-ups and sales follow-ups
- Send prestart-up checklists and service authorizations as needed to schedule work for technicians
- Create preventive maintenance (PM) tickets once the contract is entered into Acumatica/ Service Trade
- Update each contract list with updated details
- Confirmation of thermal service calls with customers for proper dispatching
- Verify customer account details to dispatch service including billing terms
- Thoroughly understand thermal billing process and assist Billing Coordinators when needed
- Review project budgets for proper service coordination
- Follow up on open thermal customer service matters such as service reports and emergency service requests
- Provide dispatch back-up when necessary for the other offices when needed
Skills
- High School Diploma is required
- One year of recent and relevant dispatching experience required
- Recent and relevant service customer experience
- Excellent phone etiquette experience
- Experience working in a fast-paced and demanding environment
- Experience working under pressure, with multiple deadlines and within an ever-changing high paced team environment
- Attention to detail and strong organizational skills
- Good time management skills
- Proficient with Microsoft Office Suite – Excel, Word, Outlook and past CRM exposure
- Bachelor's degree preferred
- HVAC/Mechanical dispatching experience highly preferred
Benefits
- Fully Company paid Employee Stock Ownership Retirement Plan (ESOP)
- 401(k) Retirement Program and Company Match
- Medical & Prescription Drug
- Dental
- Voluntary Vision
- 15 Paid Time Off days
- Volunteer Paid Time Off plus 10 Holidays per calendar year
- FREE Short & Long-Term Disability
- FREE Basic Life/AD&D
- Voluntary Supplemental Life insurance
- Flexible Spending Accounts (Health Care and Dependent Care)
- Employee Assistance Program
- Health Advocate
- Tuition Reimbursement
Company Overview
DVL is a 140+ person employee owned company headquartered in the Philadelphia metro area with a national platform backed by their people, solutions, and service. It was founded in 1985, and is headquartered in Bristol, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is http://www.dvlnet.com.