HR Specialist I (Spanish)

Scalence L.L.C. is seeking an HR Specialist I (Spanish) to join their HRConnect team, focusing on providing exceptional customer experience in HR and Payroll support. The role involves handling customer inquiries, executing HR transactions, and supporting employee and manager self-service transactions.

Responsibilities

• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into Workday to transact on customer requests
• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
• Documents all employee inquiries, issues, and transactions in case management tools as required
• Participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required

Skills

• High School Diploma or GED Equivalent
• 1+ years' experience within Human Resources
• 1+ years' experience in customer service
• MUST be bi-lingual English/Spanish
• Excellent communication skills (live phone coverage, Fluent Spanish)
• General HR Knowledge (I-9 knowledge is a bonus)
• Workday/Service Now knowledge
• Ability to perform in a high case volume organization
• 1+ year experience in HR
• Strong customer service and interpersonal skills
• Familiar with HR service and processes as well as HRIS tools and systems
• Able to navigate computerized data entry systems and other relevant applications
• Able to follow standard procedures and processes
• Able to escalate issues timely to the right group
• Ability to handle confidential and sensitive information

Company Overview