HR People Services Specialist II

Job Description: • Resolves complex HR inquiries from employees through case management, telephony, chat and appointment bookings • Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs) • Drives completion of complex, time-sensitive activities to meet deadlines • Provides policy guidance and advanced assistance on HR process navigation for employees • Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience • Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members • Drives compliance with global policy and labor laws, documentation standards, process and data audits • Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects • Supports global HR Projects • Other HR Support as needed Requirements: • 2 or more years of experience in Human Resources or related field with at least a 2-year degree in Human Resources or a field applicable to the role, OR 3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent. • 1 or more years' experience using HR Systems and tools including Workday and ServiceNow • 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling • Strong command of English language, both written and verbal. • Advanced issue resolution, problem-solving, and decision-making skills • Basic knowledge and understanding of AI tools • Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality • Strong analytical skills • Excellent communication skills. Benefits: • Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan