Key Accountabilities
HR Operations & Employee Lifecycle Delivery
Support delivery of HR operational services across the employee lifecycle
Manage and coordinate onboarding, offboarding, contractual changes, employee documentation, and employee lifecycle administration, in particular when driven through internal change processes
Support payroll impacting changes and ensure timely, accurate communication with Payroll and HR Operations teams
Maintain accurate and compliant employee records, HR systems data, documentation, and case files
Manage leave cases, ensuring compliance with internal policies and legal requirementsLong term sickness and leave of absence
Reasonable adjustments and phased return to work requirements
Coordination of country specific absence & leave processes
Statutory and company leave policies (e.g., parental, maternity, and sick leave)
Return to work support
Compliance tracking
Provide International benefits Co-ordination & administration support, to include:benefits administration and governance
employee benefits queries
vendor/broker coordination
billing/reconciliation support where relevant
co-ordination & escalation of complex benefits issues
Provide operational support for HR systems, reporting, process tracking, and audit requirements
Support operational continuity across HR Operations activity during periods of increased demand, escalation, or organisational change
Assist in maintaining service standards, response timelines, and operational consistency across supported regions
First Line HR Advisory & Employee Relations Support
Operate within established HR governance, escalation, and employee relations frameworks
Provide first line HR guidance and operational employee relations support to managers and employees across the international population, providing additional support for North America where required
Support Tier 1 employee relations matters and selected Tier 2 coordination activity in line with defined HR governance, escalation, and risk management frameworks
Support managers with employee matters including:
absence management
probation support
wellbeing and welfare concerns
performance support
conduct matters
flexible working requests
policy guidance and interpretation
Support employee relations processes through documentation preparation, meeting coordination, case tracking, note taking, and process administration
Assist with investigation coordination and level 1 & 2 employee relations activity within defined governance frameworks
Escalate complex, sensitive, high risk, or cross border matters appropriately in line with ER tiering and escalation expectations
Support consistent and professional employee experience through responsive communication and pragmatic operational support
Governance, Compliance & Operational Consistency
Operate within established HR governance, escalation, and employee relations frameworks
Support the embedding of operational governance disciplines including:
ER tiering
escalation management
documentation standards
case tracking
process consistency
Maintain operational discipline across employee relations and HR administration activity
Support audit readiness and compliance documentation requirements
Contribute to the development, maintenance, and improvement of:
SOPs
templates
process guidance
operational documentation
Monitor operational issues, identify process gaps, and escalate operational risks appropriately
Support governance reporting, tracker management, and operational visibility requirements
HR Operations & Advisory Integration
Act as a key operational link between HR Operations and HR Advisory delivery across LTG's international employee populations, whilst supporting broader LTG employee populations where required.
Support effective hand offs between HR Operations, Payroll, HR Advisory, HRIS, and business stakeholders
Assist in improving operational alignment, communication, and service consistency across the HR function
Support implementation of evolving HR operating model requirements and service delivery frameworks
Contribute to continuous improvement activity, process harmonisation, and operational maturity initiatives
Support knowledge sharing and operational consistency across regional and shared services teams
Organisational Change & Operational Support
Support organisational change activity including restructures, consultation coordination, workforce changes, and operational transformation initiatives
Assist with preparation of employee communications, supporting documentation, organisational updates, and process tracking activity
Coordinate operational aspects of change activity in partnership with HR Advisory, HR Operations, Payroll, and business stakeholders
Support operational delivery during periods of organisational transition and transformation
HR Team Collaboration & Ways of Working
Operate as a collaborative member of the wider HR team
Build effective working relationships across HR Operations, Payroll, regional and operational HR teams, Legal, and business leadership
Support consistency, responsiveness, and professionalism across the HR function
Contribute to continuous improvement of HR advisory delivery, service standards, and team effectiveness
Maintain flexibility to support evolving business and HR operating model requirements
What Success Looks Like
Strong operational confidence in HR support internationally
Effective management and escalation of Tier 1 & 2 employee relations activity
Consistent application of HR process, governance, and documentation standards
Strong collaboration and operational hand offs across HR Operations, Payroll, and HR Advisory
Improved operational visibility, case tracking, and escalation discipline
Strong manager confidence in first line HR support and responsiveness
Reduced operational rework, documentation gaps, and process inconsistency
Positive contribution to operational stability during organisational change and HR operating model evolution
Employee relations matters managed effectively, pragmatically, and in line with governance expectations
Candidate Profile
Experience & Capability
Experience operating within HR operations, HR advisory, HR administration, or employee relations environments
Practical experience supporting employee relations activity within defined governance frameworks
Experience supporting HR operational delivery across the employee lifecycle
Experience supporting muti-country employee populations required.
Experience supporting North America employee populations desirable.
Experience operating within structured HR processes, governance models, or shared services environments preferred
Understanding of HR compliance, employment legislation, and operational risk considerations
Experience working within complex, matrixed, or evolving organisations preferred
Technical Capability
Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
Experience using HR systems and case management tools
ADP Workforce Now and Oracle HCM exposure desirable
HR Professional qualification or equivalent experience desirable
Experience supporting multi-country HR operations
Understanding of international employment practices
Experience working across multiple jurisdictions
Skills & Behaviours
Strong organisational and operational coordination capability
Strong documentation discipline and attention to detail
Ability to manage multiple priorities within a fast paced environment
Sound judgement and awareness of escalation requirements
Collaborative and team oriented working style
Pragmatic, professional, and solutions focused approach
Strong communication and stakeholder management skills
Ability to balance operational delivery with employee support requirements
Continuous improvement mindset and willingness to support evolving ways of working
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.