Role Description
This role involves managing and nurturing relationships with government customers to increase Choice Hotels' market share in the US Government sector.
- Prospect and educate Federal, Department of Defense, and State travelers on the benefits of Choice Hotels.
- Navigate purchasing systems of US and state/local governments to ensure hotel bookability.
- Help hotels understand government travel programs and requirements for participation.
Your Responsibilities
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Account Management
- Manage and nurture relationships with existing customers, identifying opportunities for growth.
- Understand customer needs and ensure satisfaction with Choice products or services.
- Monitor account performance, analyze trends, and develop strategies to maximize sales.
- Work proactively to retain customers and handle contract renewals.
- Address and resolve customer issues promptly.
- Conduct regular meetings and presentations with customers.
- Stay informed about industry trends and competitive landscape.
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Business Development
- Identify potential customers through research and networking.
- Generate and qualify leads by engaging with potential customers.
- Follow up with leads and nurture them through the sales cycle.
- Conduct market research to stay informed about industry trends.
- Educate potential accounts about Choice brands and product offerings.
- Convert prospects to high performing accounts.
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Account Administration
- Update and maintain customer information in CRM system.
- Evaluate account performance and trends.
- Draft sales proposals and contracts, manage contract renewals.
- Participate in sales, brand, product, system, or process training.
- Prepare and conduct customer Quarterly Business Reviews.
Your Experience, Skills & Competencies
- Ability to travel up to 50% of the time.
- Location near major city – within 30 miles of major airport.
- BA/BS degree or 3-5+ years of relevant experience in national sales in the US Government sector.
- Knowledge of sales and research systems including TravelClick Reporting (optional) & Salesforce CRM.
- Independent self-starter with the ability to achieve corporate business objectives.
Your Team
This is an individual contributor role that will report to the Director, Specialty Sales - Government. You will collaborate with cross-functional departments regularly.
Your Work Location
You will be a remote-based associate, working from home, with possible periodic travel to our offices in North Bethesda, MD or Scottsdale, AZ.
Salary Range
The salary range for this position is $89,357 to $105,286 annually plus commission via participation in Choice’s Global Sales Incentive Plan.
Benefits
- Competitive compensation and benefits, including medical, dental, and vision coverage.
- Leave and paid time-off for various reasons including holidays and personal time.
- Financial benefits for retirement and health savings.
- Employee recognition programs.
- Discounts at Choice hotels worldwide.
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