Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
- intentionally create a sense of community and belonging for our guests, employees and franchise partners
- continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
- sustain a culture that promotes diversity of thought and experiences
- ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
- drive change in our company and industry through action and implementation
Summary:
The Franchise Revenue Manager at is responsible for developing and executing revenue strategies to drive revenue optimization for their designated portfolio of KOA campgrounds. The Revenue Manager provides performance analysis and data-informed strategy recommendations including pricing, inventory controls, and distribution strategy. The Franchise Revenue Manager collaborates with franchise owners, general managers, and field and corporate marketing teams to execute strategy that optimizes revenue.
Essential Duties and Responsibilities:
- Develop and execute revenue strategies tailored to each campground in designated portfolio.
- Act as a revenue strategy consultant for franchise owners, providing insights and recommendations based on market data and trends including short- and long-term pace, industry trends, and competitor data.
- Produce property-level business reporting of all relevant performance KPIs on a weekly, monthly, and quarterly basis based on the tiered level of support for each campground.
- Provide detailed revenue strategy recommendations to franchisee team and implement accordingly, ensuring relevant issues and opportunities are investigated and analyzed.
- Plan and direct revenue meetings with clear objectives and goals.
- Provide dynamic forecast of expected results, variances, and budget comparisons for managed portfolio.
- Work collaboratively with the Field Marketing, Business Intelligence, and Field Operations teams to monitor demand generators, business trends, and competitor strategy.
- Support analysis of the comparison of different strategies, providing key learnings and insights for revenue management best practices to shared system-wide.
- Support training and education initiatives around revenue management for KOA, including through written communication, webinars, and by leading sessions during KOA events.
- In conjunction with Field Marketing, complete yearly Best Park in Market analysis, Annual Business Reviews and Commercial Strategy Roadmaps for the assigned portfolio.
- Support Field Marketing teams in developing and executing annual marketing strategies for campground who are leveraging Marketing Managed Services.
- Support the creation of case studies regarding the efficacy of Revenue Managed Services and its impact on revenue optimization.
- Perform or support any special projects regarding revenue management.
- Responsible for the maintenance of any software programs which contribute to revenue management.
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Required Education and Experience:
- A bachelor’s degree, preferably in hospitality or hotel management.
- 3-5 years of hands-on operations or revenue management experience with some responsibility for forecasting and pricing.
- Multi-property experience is required.
- Deep and broad quantitative and analytical skills
- Strategic planning skills
- Highly computer literate with a strong command of Microsoft Excel
- Ability to use Business Intelligence tools such as Power BI
- Strong listening, oral and written communication skills
- Familiar with sales, marketing, research, planning, and market analysis
- Ability to travel
Preferred Education and Experience:
• MBA.
- Experience working with franchisees or multi-location businesses.
- CRME Certification, or the willingness to seek certification upon employment.
Physical demands and working conditions:
- Travel to KOA locations as needed to support revenue initiatives and strengthen on-site engagement.
- Ability to sit for extended periods of time.
- Ability to reach with hands and arms to operate office equipment.
- Ability to answer phone calls, hear conversations, actively participate in virtual meetings, and give direction while viewing computer screens
KOA does not sponsor Visas KOA currently does NOT hire in the following states:
Alaska Idaho North Dakota District of Columbia Louisiana Rhode Island Hawaii New Hampshire Vermont
Benefits Offered:
- Medical/Vision Insurance
- Dental Insurance
- Health Savings Account
- Flexible Spending Account
- Dependent Care Account
- Paid Life & AD&D Insurance
- Paid Short Term and Long Term Disability
- Voluntary Life & AD&D Insurance
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Voluntary Hospital Indemnity Insurance
- Paid Time Off
- Paid Parental Leave
- Employee Assistance Program
- 401K Retirement Plan
- 401K Company Contributions
Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
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