Role Overview
As a Forward Deployed Engineer, you'll be embedded with our most strategic customers, owning the full technical lifecycle from first deployment through to a thriving, self-sufficient customer. You'll work closely with Product and Engineering to surface what customers actually need, acting as the field intelligence that shapes the roadmap.
What You Will Do
Own end-to-end technical onboarding for enterprise customers, work directly with clinical and operational stakeholders to design and build custom workflows, be the escalation point for complex technical issues, build tooling, scripts, and automation, and translate what you see in the field into clear, actionable signal for Product and Engineering.
Why It Might Be a Fit
We're looking for someone with 4+ years in a forward deploy, implementation engineering, or customer-facing technical role, with strong working knowledge of integration protocols, and experience working embedded with enterprise customers or health systems.
Requirements
- 4+ years in a forward deploy, implementation engineering, or customer-facing technical role
- Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7
- Experience working embedded with enterprise customers or health systems
Benefits
- Comprehensive private medical and dental cover through Bupa
- 24/7 mental health, coaching and wellbeing support through Sonder
- £100/month Healthy Heidi’s stipend
- Global parental leave: 26 weeks paid for primary carers and 18 weeks for secondary carers
- Fertility support: £7,000 one-off payment
- Learning & development: £700 per year
- Home office budget: £500 one-off
- Recharge days after major milestones and busy periods
- Work from anywhere for up to 4 weeks per year
- Clinical leave: 10 days per year for eligible clinical roles
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