Randstad is a Fortune 100 leader seeking a Financial Services Representative for their Retirement Solutions team in Columbus, OH. The representative will guide members, plan sponsors, and brokers in managing their accounts and understanding their policies to build a secure financial future.
Responsibilities
- Taking incoming calls from public sector participants regarding their retirement accounts
- Handling basic topics such as account balances, distribution questions, and password resets after comprehensive training
- Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract
- Resolving routine errors requiring corrective processing
- Analyzes problems to determine proper course of action, striving for first time final resolution
- Develop and grow through monthly meetings with leadership to build a career path strategy and achieve goals
Skills
- A completed or nearly completed Bachelor's Degree (preferably in Business, Communications, Economics, or a related field)
- A genuine interest in building a career in Financial Services with a top employer
- One year of solid work experience in a service-related field (e.g., restaurant, retail, administrative, hospitality)
- The ability to deliver friendly customer service while simultaneously communicating on the phone and navigating computer systems
- Open availability is required
- Individuals who seek innovative ideas and feedback to continuously improve performance
- A strong passion and drive to succeed in a fast-paced environment
- An engaging personality, both in person and over the phone
- Someone who can easily adapt to change and thrive in a dynamic setting
- SERIES 6 and 63 LICENSES WILL EVENTUALLY BE REQUIRED (Employer sponsored)
Benefits
- Medical
- Dental
- Vision
- 401K
- Free Parking
Company Overview
Company H1B Sponsorship
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