At arenaflex, we're dedicated to delivering exceptional healthcare services to our members, and we're seeking a highly skilled and detail-oriented Remote Customer Service and Data Entry Representative to join our team. As a key member of our operations team, you'll play a vital role in ensuring the accuracy and integrity of our medical records, while providing top-notch customer service to our members.
**About arenaflex**
arenaflex is a leading healthcare organization committed to providing innovative solutions and exceptional care to our members. With a strong focus on customer satisfaction and employee well-being, we're proud to offer a dynamic and supportive work environment that fosters growth and development. As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home, while still being part of a collaborative and driven team.
**Key Responsibilities**
As a Remote Customer Service and Data Entry Representative, you'll be responsible for:
* Performing quality checks to maintain the integrity of events and criteria for reporting purposes
* Processing members' electronic documents, proof of data for inaccuracies, and any other missing information
* Resolving discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution
* Responding and coordinating field assignments for Interpreters by checking availability and assigning staff as appropriate, taking location into consideration
* Facilitating manual mailings for other departments
* Moving existing members, auto-enrollees, and dis-enrollments to and from the appropriate line of business lists in the centralized NY State Uniform Assessment System (UAS) for Integrated Products
* Additional duties as assigned
**Essential Qualifications**
* High School diploma or equivalent (GED)
* Ability to prioritize and follow through on assigned tasks
* Proficiency in navigating the Internet
* Ability to work with multiple electronic documentation systems simultaneously
* Ability to troubleshoot or explain basic hardware and software errors and work with a Technician remotely to perform step-by-step repairs
* Work experience with an electronic patient health information (PHI) database (medical records database)
* Microsoft Excel skills, including edit, search, sort/filter, format using already created pivot tables to locate information
* Data entry/database management experience with Microsoft Excel and other systems/applications
* Attention to detail performing quality checks and proofreading
* Work experience in a healthcare environment
**Preferred Qualifications**
* Knowledge of Medicare, Medicaid, or managed care and medical terminology
* Experience working with electronic medical records databases
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Experience with data analysis and reporting
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to learn and adapt to new systems and processes
* Strong technical skills, including proficiency in Microsoft Excel and other electronic documentation systems
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service and Data Entry Representative, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that fosters collaboration and teamwork
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We're committed to providing a supportive and inclusive work environment that fosters growth and development.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary range of $40,000 - $60,000 per year, depending on experience
* Comprehensive health insurance, including medical, dental, and vision coverage
* Retirement savings plan, including a 401(k) match
* Paid time off, including vacation, sick leave, and holidays
* Opportunities for professional development and career advancement
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that fosters growth and development. We welcome applications from qualified candidates of all backgrounds and perspectives.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
**Note:** arenaflex requires all employees to be fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA-approved COVID-19 shot(s) to work in our offices. If you're selected to interview for this role, we'll explain our vaccination policy in further detail and ensure you're comfortable moving forward with this company policy.