At arenaflex, we're on a mission to revolutionize the way healthcare facilities connect with essential workers. As a critical member of our team, you'll play a vital role in verifying nurses' credentials and facilitating their deployment to the frontlines. If you're a customer service enthusiast with a passion for making a difference, we invite you to join our dynamic team of professionals.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our cutting-edge technology and dedicated team of experts are committed to empowering healthcare facilities to deliver exceptional patient care. By joining our team, you'll become part of a dynamic organization that values innovation, collaboration, and customer satisfaction.
**Job Summary**
As an Experienced Phone and Chat Specialist, you'll be responsible for navigating online to verify nurses' credentials, following up with them via written messages, and handling follow-up phone calls to ensure a seamless experience. Your exceptional communication skills, technical savvy, and ability to work independently will make you an invaluable asset to our team.
**Key Responsibilities**
* Manage large volumes of inbound and outbound calls in a timely manner
* Manage multiple chat channels simultaneously
* Follow established communication scripts to handle various topics
* Identify customers' needs, clarify information, research, and provide solutions or alternatives
* Access company and client resources to accurately handle calls
* Perform data entry and customer service tasks
* Navigate online efficiently to verify nurses' credentials
* Work requests/records received for those requesting to sign up for a shift
* Identify customers' needs, research to determine if request has required credentials
* Skillfully transition between tasks without compromising efficiency or composure
* Maintain punctuality and attendance at all scheduled times
* Remain positive and professional in all customer interactions
* Demonstrate flexibility to cross-train as requested
**Essential Qualifications**
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy and ability to navigate online efficiently
* Previous remote work from home experience a plus
* Quick learner and able to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills, along with active listening
* A background check applicable with state and federal laws is required
**Preferred Qualifications**
* Experience in a similar role or industry
* Proficiency in CRM software and other relevant tools
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Technical savvy and ability to navigate online efficiently
* Quick learner and able to adapt to new situations
* Strong phone and verbal communication skills, along with active listening
* Ability to maintain punctuality and attendance at all scheduled times
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Phone and Chat Specialist, you'll have opportunities to:
* Develop your technical skills and knowledge of CRM software and other relevant tools
* Enhance your communication and interpersonal skills through training and coaching
* Take on new challenges and responsibilities as you grow and develop in your role
* Participate in professional development opportunities, including workshops and conferences
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative organization that values collaboration, customer satisfaction, and employee well-being. Our team is committed to delivering exceptional results and making a positive impact on the healthcare industry. As an Experienced Phone and Chat Specialist, you'll be part of a supportive and inclusive team that values diversity, equity, and inclusion.
**Compensation, Perks, and Benefits**
* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
* Work hours: Shifts between 8:00am-8:00pm (EST), Work Days: Mon-Fri
* Paid Training: 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
* Status: Full Time, 40 hours
**Hardware/Software Requirements**
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* USB headset
* Up-to-date antivirus software must be installed on the platform and a recent scan completed
* Firewall must be enabled
**How to Apply**
If you're a motivated and customer-focused individual with a passion for making a difference, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.