About the Opportunity
Are you a natural problem-solver who thrives on human connection and finds genuine satisfaction in helping people navigate important decisions? careerzynith, a leading force in the dental benefits industry, is looking for dedicated, empathetic, and driven professionals to join our award-winning customer service team. As a Customer Service Agent (CSA) at careerzynith, you will serve as the trusted voice and problem-solving partner for our members, providers, brokers, and group administrators across Minnesota and beyond.
This isn’t just another call center job. At careerzynith, we believe that exceptional customer service is the heart of everything we do. Our CSAs are the frontline ambassadors of our brand, building lasting relationships, resolving complex inquiries, and ensuring that every caller feels heard, valued, and confident in the services they receive. Whether you’re clarifying benefits, troubleshooting claims, or guiding a member through a challenging situation, your work will directly impact the well-being of thousands of individuals and families who depend on careerzynith for their dental care needs.
We are hiring for multiple work arrangements, including on-site positions at our Bemidji, MN or Minneapolis, MN offices, fully remote roles (must reside in Minnesota), and hybrid schedules that blend in-office collaboration with the flexibility of working from home. Regardless of where you work, you’ll be backed by careerzynith’s extended, paid training program, ongoing mentorship, and a supportive team environment designed to help you succeed from day one.
What You’ll Do: Key Responsibilities
As a Customer Service Agent at careerzynith, your day will be dynamic, fast-paced, and deeply rewarding. You’ll manage a steady volume of inbound calls while delivering a world-class experience to every person who reaches out. Your core responsibilities will include:
- Managing High-Volume Inbound Calls: Serve as the first point of contact for members, dental providers, brokers, and group administrators via telephone, using both telephonic systems and advanced computer software to handle inquiries efficiently and professionally.
- Understanding Customer Needs: Actively listen, identify, and assess each caller’s unique needs to deliver tailored solutions that achieve complete satisfaction. Ask the right questions, dig deeper, and never settle for surface-level answers.
- Building Trusting Relationships: Foster sustainable, long-term relationships with customer accounts through open, interactive, and transparent communication. Become the go-to person members trust when they have questions about their dental benefits.
- Delivering Accurate Information: Provide precise, valid, and complete information using the appropriate tools, resources, and scripts. Know when to follow the script and when to personalize the conversation for a more meaningful connection.
- Meeting Performance Targets: Consistently meet or exceed personal and team call handling targets, including call volume, resolution time, quality assurance scores, and customer satisfaction metrics.
- Resolving Complaints with Care: Handle customer complaints with grace, empathy, and urgency. Provide appropriate solutions and alternatives within established time limits, and follow up diligently to ensure full resolution and customer delight.
- Documenting Every Interaction: Maintain thorough, accurate call documentation in our CRM and case management systems. Your notes will be the foundation for continuous improvement and seamless handoffs across teams.
- Following Procedures and Policies: Adhere to all communication procedures, guidelines, and policies set forth by careerzynith, including compliance, privacy, and quality standards.
- Going the Extra Mile: Look for opportunities to exceed expectations. Whether it’s a follow-up call, a handwritten note, or simply remembering a member’s name, the little things make a big difference at careerzynith.
- Demonstrating Core Competencies: Exhibit exceptional verbal and written communication, strong interpersonal skills, active listening, and the ability to prioritize issues and respond effectively under pressure.
- Embracing Additional Duties: Take on other responsibilities and special projects as assigned, contributing to the overall success of the customer service team and careerzynith as a whole.
What You’ll Bring: Required Knowledge, Skills, and Abilities
We’re looking for individuals who are genuinely excited to help people, patient in the face of challenges, empathetic in every interaction, and passionately communicative. The ideal careerzynith CSA will possess a unique blend of technical proficiency, emotional intelligence, and a relentless commitment to customer success. Specifically, you should bring:
- A Customer-First Mindset: A high level of dedication, enthusiasm, and motivation to deliver exceptional service to every caller, every time.
- Active Listening Skills: The ability to truly listen, understand, and respond to customer needs with empathy, clarity, and confidence.
- Adaptability: A customer-oriented approach with the flexibility to adapt your communication style to different personality types, situations, and emotional states.
- Multitasking Mastery: The ability to type, talk, and navigate multiple computer systems simultaneously without sacrificing quality or accuracy.
- Time Management: Strong prioritization and time management skills to handle a high volume of calls while maintaining attention to detail.
- Composure Under Pressure: The ability to remain calm, courteous, and solution-focused in high-pressure situations, especially during peak call hours or when dealing with escalated concerns.
- Technical Proficiency: A solid working knowledge of technology, including the Microsoft Office suite, various software applications, and phone systems. You’ll receive comprehensive training on careerzynith’s proprietary systems, but comfort with technology is essential.
- Computer Navigation Skills: The ability to efficiently navigate a computer, switch between applications, and troubleshoot basic technical issues on your own.
- Training Availability: The ability to attend extended new hire training Monday through Friday, 8:00 AM to 4:30 PM upon hire. This paid training period is your foundation for success at careerzynith.
- Schedule Flexibility: Upon completion of training, the ability to work a regular Monday through Friday schedule, with a shift of eight (8) hours per day between the hours of 7:00 AM and 7:00 PM, dependent on business needs. A typical shift is 10:30 AM to 7:00 PM.
Education and Experience
Required Qualifications
- High School Diploma or equivalent
- Exceptional verbal and written communication skills
- Prior experience interacting with customers in any capacity (retail, hospitality, healthcare, or related fields)
- Excellent problem-solving skills with a solutions-oriented mindset
- Proven ability to remain calm, courteous, and professional under pressure, including during tense situations and high-volume periods
- Experience with technology, software applications, phone systems, and programs such as the Microsoft Office suite
Preferred Qualifications
- Bachelor’s degree, or equivalent combination of education and relevant work experience
- Prior call center experience, ideally in a customer service, healthcare, insurance, or benefits environment
- Strong understanding of company products, policies, and services, with a willingness to continuously expand your knowledge
Work Environment and Physical Demands
At careerzynith, we’ve designed our work environment to support your success, comfort, and well-being. Depending on your assigned work arrangement, you’ll enjoy the following:
- On-Site: Work from our modern Bemidji, MN or Minneapolis, MN offices, where you’ll collaborate in person with a supportive team and access to all the resources you need to thrive.
- Remote: Work from the comfort of your home in Minnesota. Remote CSAs must have a dedicated, private work area that ensures information privacy, reliable direct high-speed internet, and the ability to keep all company-sensitive information secure. All telecommuters are required to adhere to careerzynith’s Remote Work Policy.
- Hybrid: Enjoy the best of both worlds with a combination of in-office and remote work, tailored to your role and business needs.
Please note that this role involves extended periods of sitting at a workstation, with the ability to lift up to 10 lbs. as needed. Travel requirements are minimal.
Career Growth, Learning, and Development
At careerzynith, we believe that our people are our greatest asset. That’s why we invest heavily in your growth, development, and long-term career success. As a Customer Service Agent, you’ll benefit from:
- Comprehensive Paid Training: Our extended new hire training program equips you with the knowledge, skills, and confidence to excel from your very first call.
- Ongoing Coaching and Mentorship: You’ll receive continuous feedback, coaching, and support from experienced team leaders and CSA Supervisors who are committed to your success.
- Career Advancement Opportunities: careerzynith is a growing organization with a strong culture of promoting from within. Many of our supervisors, team leads, and managers started their careers as CSAs, and we’re dedicated to helping you chart your own path.
- Skill Development: Build transferable skills in communication, problem-solving, conflict resolution, and customer relationship management that will serve you throughout your career.
- Tuition Reimbursement and Continuing Education: Eligible employees may access tuition reimbursement programs and other educational benefits to pursue degrees, certifications, and professional development opportunities.
Compensation, Perks, and Benefits
careerzynith offers a competitive compensation package and a comprehensive benefits program designed to support your health, well-being, and financial future. Benefits for full-time employees typically include:
- Competitive hourly wage with opportunities for performance-based increases
- Comprehensive medical, dental, and vision insurance plans
- Health savings accounts (HSA) and flexible spending accounts (FSA)
- 401(k) retirement plan with company match
- Paid time off (PTO), holidays, and personal days
- Life insurance, short-term and long-term disability coverage
- Employee assistance program (EAP) for confidential counseling and support
- Wellness programs and resources to help you thrive at work and at home
- Flexible work arrangements, including remote, hybrid, and on-site options
- A welcoming, inclusive, and team-oriented company culture that values diversity, equity, and belonging
Why careerzynith?
When you join careerzynith, you’re not just starting a job—you’re building a career with purpose. We are an industry leader in dental benefits, known for our commitment to excellence, innovation, and the communities we serve. Our culture is built on collaboration, integrity, respect, and a shared passion for making a difference in the lives of our members. At careerzynith, every conversation matters, every customer counts, and every team member plays a vital role in our collective success.
We are proud to foster a workplace where diversity is celebrated, ideas are welcomed, and growth is encouraged. Whether you’re an experienced call center professional or someone looking to take the next step in your customer service career, careerzynith provides the training, tools, and support you need to thrive.
Ready to Make a Difference?
If you’re passionate about helping people, thrive in a fast-paced environment, and want to be part of a company that truly values its employees and customers, we want to hear from you. Apply today and take the first step toward a rewarding career with careerzynith—where your work matters, your growth is supported, and your contributions are recognized every single day.
Join careerzynith. Join a team that cares. Apply now!
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