Role Overview
Mercier Consultancy Group is seeking a Dutch Speaking iRobot Support Specialist to provide technical support and product guidance to Dutch-speaking customers regarding iRobot devices. The role is based in Bulgaria and involves working remotely. The ideal candidate will have a passion for consumer electronics, strong problem-solving skills, and the ability to explain technical concepts clearly to non-technical users.
What You Will Do
Provide high-quality technical support and product guidance to Dutch-speaking customers via phone, email, and live chat channels. Diagnose and troubleshoot hardware and software issues related to iRobot consumer electronics products. Guide customers through product setup, app connectivity, Wi-Fi configuration, and firmware updates for iRobot devices.
Why It Might Be a Fit
This role offers a competitive monthly salary, fully paid training, comprehensive health insurance, and a fully paid relocation package. The company also offers career development opportunities within a fast-growing international firm serving premium consumer electronics clients.
Requirements
- Native or fluent Dutch language proficiency (both spoken and written)
- Valid EU passport
- A genuine passion for consumer electronics, smart home technology, or related fields
- Previous experience in customer support, technical helpdesk, or a similar client-facing role within a consumer electronics or technology environment
- Strong problem-solving skills, a patient and empathetic communication style, and the ability to explain technical concepts clearly to non-technical users
Benefits
- Competitive Monthly Salary
- Fully Paid Training programme
- Comprehensive Health Insurance
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Remote working arrangement
- Career development opportunities
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