About TQA:
TQA is looking for a Director to own our ServiceNow delivery capability from the ground up. This means building the team, running the practice day to day, and maintaining oversight across every ServiceNow project we deliver.
You will work hand in hand with our GTM ServiceNow Lead, who owns the commercial and go-to-market motion. Your focus is the delivery side: the people, the quality, the standards, and the capability that makes us credible and competitive in the market.
This role suits someone who has spent serious time in the ServiceNow ecosystem, understands where it is heading with AI and data, and is ready to lead a practice rather than just work within one. You do not need to be the most technical person in the room, but you need to understand what is being built, what good looks like, and where the hard problems live.
Position Overview:
Delivery oversight
Maintain visibility across all active ServiceNow projects, spotting risk early and intervening when needed
Set and enforce delivery standards, governance, and ways of working across the practice
Act as the senior escalation point for complex or at-risk engagements
Drive consistent, high-quality outcomes that protect TQA's reputation and client relationships
Team building and global leadership
Build and lead a globally distributed ServiceNow delivery team, spanning multiple time zones and regional markets
Own hiring decisions across geographies: define the profiles we need, assess candidates, and bring the right people in
Create clear career pathways and development plans for consultants, architects, and developers wherever they are based
Run regular 1:1s, performance conversations, and capability reviews across a remote-first team
Build a cohesive team culture that works across borders, not just within them
Identify certification and skills gaps and put plans in place to close them
AI-powered delivery
Champion the use of AI tooling within delivery itself: accelerating documentation, code generation, testing, quality assurance, and project governance
Set expectations that the team actively uses AI to work smarter, not just delivers AI solutions for clients
Stay current on how AI tools are evolving within the ServiceNow ecosystem and translate that into better delivery practice
Help the team develop fluency with AI-assisted ways of working as a core competency, not an optional extra
IP capture and practice development
Systematically capture reusable assets from delivery: accelerators, templates, integration patterns, configuration frameworks, and documented solutions
Work closely with the GTM ServiceNow Lead to package delivery IP into repeatable offerings that can be taken to market
Maintain and evolve a library of practice assets that shortens sales cycles and improves delivery consistency
Treat what the team builds for clients as a source of competitive advantage for TQA, not just billable output
GTM and commercial collaboration
Work closely with the GTM ServiceNow Lead to align delivery capability with what is being sold
Support pre-sales and scoping conversations where delivery credibility and input is needed
Contribute reusable assets and delivery proof points that strengthen proposals and RFP responses
Flag capacity constraints or capability gaps that affect what we can realistically take on
Required Skills and Experience:
Leadership and delivery
5+ years operating in the ServiceNow ecosystem at a senior level, whether as an architect, delivery lead, or practice manager
Proven track record of building and leading consulting or professional services teams across global or distributed geographies
Experience managing teams across multiple time zones with the cultural awareness and operational discipline that requires
Strong delivery instincts: you can read a project early and know when something needs attention
Comfortable being both a people leader and a hands-on delivery operator, often on the same day
Experience working alongside commercial or GTM functions in a consulting environment
Technical knowledge. You do not need to be hands-on day to day, but you need enough depth to lead credibly and make good decisions:
Solid understanding of ServiceNow architecture, including AI capabilities such as Now Assist, Virtual Agent, and Workflow Data Fabric
Familiarity with how ServiceNow integrates with external platforms, including RPA tools like UiPath, cloud AI services like Azure OpenAI, and data platforms like Databricks
Working knowledge of LLMs and how they are being applied within enterprise automation and workflow contexts
Enough technical fluency to challenge an approach, assess a design decision, and know when to bring in deeper expertise
A genuine interest in how AI is changing the way professional services teams work, not just what they deliver
What success looks like in year one
Every active ServiceNow delivery is running to a consistent standard, with clear ownership and visibility
The team is growing in the right direction, with defined roles, development plans, and low attrition across geographies
A growing library of reusable IP is being actively used in pre-sales and new engagements
A strong working relationship is established with the GTM Lead, and delivery capability is directly feeding commercial momentum
AI tooling is embedded in how the team works, visibly improving speed and quality
TQA has a ServiceNow delivery practice that clients trust and that the business can scale from
Why TQA
TQA is a growing agentic AI consultancy with deep expertise across ServiceNow, Microsoft, and UiPath. We work with enterprise clients to solve real problems, not just run pilots. We are a global team that moves fast, takes quality seriously, and believes the best consulting firms build lasting assets, not just project history. This is a chance to build something, not just run it.
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