AirSculpt is seeking a Director, Operational Excellence! The Director of Operational Excellence is responsible for designing, implementing, and sustaining a consistent, high-quality patient journey across all locations and ensuring appropriate standardization of organizational business processes and training across our multi-site organization. This role leads initiatives that improve operational efficiency and elevate patient satisfaction while ensuring alignment with organizational goals, compliance standards, and brand expectations.
About AirSculpt®
AirSculpt® is a next-generation body contouring treatment designed to optimize both comfort and precision, available exclusively at AirSculpt offices. This minimally invasive procedure removes unwanted fat, tightens skin, and can transfer fat to enhance other areas, sculpting targeted areas of the body with precise results and minimal downtime. More than 75,000 cases have been performed in AirSculpt's 30+ premium locations throughout the United States and Canada.
Responsibilities:
- Assist in the development of a comprehensive patient experience strategy and lead associated policies, processes and training across all sites
- Establish and monitor patient satisfaction metrics (e.g., surveys, reviews, NPS)
- Identify pain points in the patient journey and implement targeted improvements
- Ensure consistency in service delivery aligned with brand and service standards Excellence
- Cross-functional partner to clinical, operational, and administrative teams to drive continuous improvement and align operational practices across all sites
- Analyze operational workflows to identify inefficiencies, bottlenecks, and variation across locations
- Partner with Director or Ops/site leaders to implement best practices that improve efficiencies and enhance service quality
- Drive accountability through KPI development, tracking, and performance reporting
- Support scalability by reducing variability in designing efficient, repeatable operational models
- Develop, document, and implement standardized administrative policies and procedures
- Create playbooks, SOPs, and training materials for administrative teams
- Conduct regular audits to ensure adherence to standards and identify opportunities for refinement
- Align administrative practices across multiple sites, states, or service lines
- Act as a change leader, driving adoption of new processes and tools across the organization
- Serve as a key liaison between corporate strategy and field execution
- Implement standardized procurement policies, payment standards, inventory controls, and performance metrics across all locations
- Partner with clinical and operational leaders to enhance facility functionality, patient flow, and staff work environments where appropriate
- Maintain centralized lease tracking processes, critical date management, and financial obligation monitoring
- Other tasks as assigned by management
Required Qualifications:
- Bachelor’s degree in Business Administration, Healthcare Administration, Supply Chain, Facilities Management, or related field
- 7–10+ years of progressive leadership experience in healthcare or aesthetics operations, patient experience, or multi-site practice management
- Demonstrated success managing multi-site operations, contract negotiations, cost-reduction initiatives and employee training
- Demonstrated success in process improvement, operational scaling, and change management
- Advanced analytical, financial acumen, and performance management capabilities
- Ability to influence cross-functional teams and drive adoption of new initiatives
Preferred but Not Required:
- Bilingual preferred (Spanish)
- Master's degree in Business Administration, Healthcare Administration, Supply Chain, Facilities Management, or related field
- Salesforce experience
Physical Demands:
- Must be able to sit or stand intermittently for the duration of a shift (8-12 hours)
- Push/pull/lift up to 25 pounds
Benefits
- Insurance: Competitive choices for health, dental and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability
- Retirement Plan: 401(k) & Roth IRA
- Paid Time Off: vacation and sick days, as well as company holidays
Compensation
$130-140K plus bonus potential. Full compensation packages are based on candidate experience and relevant licenses or certifications.
AirSculpt provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
AirSculpt participates in E-Verify to confirm the identity and employment eligibility of all new hires. Click the following link for more information: E-Verify Participation Poster