The Opportunity
We are building a new Global Business Services (GBS) operating model. In this model, GBS acts as an enterprise orchestration and execution layer, not a traditional shared services organization. This role is a critical senior leader in making that model real.
The Director, GBS Transformation & Transition is responsible for coordinating the full delivery of GBS transformation projects and maintaining a steady flow of change across the organization. This position converts strategy into structured activity, ensuring new services, capabilities, and process improvements are successfully implemented within GBS and provided with consistency, speed, and quality. Following initial rollouts, this position acts as the continuous champion of transformation, promoting ongoing improvements, integrating further scope, and steering the organization toward enterprise objectives.
What You Will Do
Program & Transformation Execution
Manage the full delivery of GBS transformation initiatives throughout the entire process
Convert strategy into organized plans, schedules, and outcomes
Drive execution rigor across complex, cross-functional programs
Ensure delivery against achievements, scope, and intended outcomes
Continuous Transformation Pipeline Management
Own and manage a rolling portfolio of transformation and improvement initiatives
Partner with GBS leadership to prioritize and sequence initiatives based on business value
Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements
Ensure GBS remains in a continuous evolution cycle—not a one-time transformation
Transition & Expansion of Scope
Lead the onboarding of new services, geographies, and processes into GBS
Build and complete transition plans for additional work migration
Ensure consistency with GBS operating model and standards
Avoid reintroduction of legacy ways of working during expansion
Continuous Improvement (CI) Program Leadership
Manage detailed continuous development projects within GBS services
Work closely with Digital Operations & Orchestration to find opportunities, sequence tasks, and offer improvements
Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes
Dependency & Risk Management
Identify and actively manage risks, dependencies, and cross-functional interlocks
Maintain access to critical path activities
Advance and resolve issues proactively
Collaborator Coordination
Serve as the primary program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO
Ensure agreement on scope, timing, dependencies, and approach to execution
Collaborate closely with the Transformation Office/PMO to ensure alignment on enterprise priorities and sequencing
Integrate into broader transformation governance and reporting structures
Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives
Execution Governance & Reporting
Establish and run pragmatic, lightweight governance structures
Track progress, risks, and value delivery
Provide clear, structured reporting to leadership and steering committees
Debut, Stabilization & Handoff
Ensure successful debut of initiatives
Coordinate stabilization and issue resolution
Delegate responsibility to service leads and the Head of Digital Operations & Orchestration
Ensure clear accountability and no gaps post-transition
What You Own
Transformation and transition planning and implementation
Coordinated roadmaps, achievements, and risk management
Cross-functional coordination and delivery rigor
Consistent stream of GBS changes and improvements
Program governance, execution rigor, and reporting
What We’re Looking For
Experience
10–15+ years in GBS, shared services, or enterprise transformation roles
Proven experience leading large-scale GBS transitions or operating-model changes
Strong understanding of Finance and/or HR service models (Operations experience a plus)
Experience working in complex, matrixed global environments
Demonstrated ability to deliver outcomes without formal authority
Skills & Attributes
Strong strategic and systems thinking
Executive-level program and transition leadership
Ability to translate ambiguity into clarity and action
Comfortable challenging assumptions and holding boundaries
Pragmatic, dedicated approach (not methodology-led)
Clear, confident communicator with senior collaborators
Why This Role
This role helps develop a next-generation GBS model. It replaces manual coordination, fragmentation, and managing partner concerns with clear orchestration and scalable delivery. If you thrive at the crossroads of strategy and action, bring clarity to complexity, and assist large organizations in changing how work is performed, this is a rare chance to build something enduring!
Company: Masco
Full time
Hiring Range: $141,900.00 - $222,860.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Masco Corporation (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
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