Job Description

 

Title:                     Territory Training & Sales Manager                                               Date:  January 2025

Reports To:         Regional Sales Manager                                                Location:  Remote (Territory based)

Department:      Direct Sales                                                                        

 

Who we are:

ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit www.clearcaptions.com.  

 

This is a Remote/Work from Home position reporting to the Regional Sales Manager.

 

Position Summary:

For this position of Territory Training & Sales Manager (TTSM), ClearCaptions is looking for a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the privilege and opportunity to individually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives. 

  

As Territory Training & Sales Manager, you must enjoy working with a variety of people, mostly senior citizens, in their homes. This is a full-time position for those who enjoy and excel when working independently. 

  

The ClearCaptions Territory Training & Sales Manager will be provided installations to accept, complete installation and train customers on the features and benefits of their caption telephone service.  The ClearCaptions Territory Training & Sales Manager is also responsible to create their own leads through customer referrals, building relationships with hearing care providers/other business partners who will refer and through establishing their own events where they will educate customers about their entitlement to the equipment and service. 

 

What you will do:

• Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services.  You will be provided training. 
• Educate customers on how to use the phone and its features. 
• Establish relationships with retirement communities and groups in your local market.
• Create, attend and educate consumers in Senior Events and other events. 

• Build relationships with and educate Hearing Professionals on OUR Caption Telephone Services options in your local market.   
• Maintain adequate inventory of equipment and supplies in order to service customers 
• Create lead-generation activities and generate referrals. 
• Adapt to new responsibilities and opportunities as necessary.     
• Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.  
• Be actively involved local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community. 
• Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions. 

 

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

 

Qualifications:

• High school diploma or equivalent.
• Outside sales experience, Business to Business and/or Business to Consumer.
• Sales experience or other work with seniors preferred.
• Experience working in the hearing health field beneficial.
• Have a valid driver’s license and a personal automobile.
• Ability to travel extensively by car in the assigned region and by air on occasion. 
• Work from a local home office equipped with high-speed Internet. 
• Proficient computer skills and basic use of the internet.
• Comfortable working with seniors and disabled persons
• Willing and available to work flexible hours including  weekends.     
• Excellent people and relationship building skills.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
•  Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

 

Physical Demands:

Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Travel to company, customer, Hearing health care providers and senior event sites primarily locally, although some that are out of state may be required. 

 

Employees may experience the following physical demands for extended periods of time: 

• Sitting, standing and walking (95-100%)  
• Keyboarding (70-90%)  
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) 
• May lift or move boxes (up to 10 pounds)

 

  Work Environment:

• 100% Remote Work from Home Environment. Work environment is primarily indoors at home, customer, healthcare provider or senior event site, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions.

 

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

 

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

 

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

 

THIS SECTION WILL BE COMPLETED BY THE HUMAN RESOURCES/COMPENSATION TEAM. DO NOT POST.

FLSA STATUS:    Non-Exempt	FLSA CLASSIFCATION: Choose an item.	REVISION DATE:  January 2025
FINANCIAL RESPONSIBILITY: Does not have Financial Budget Responsibility	LEADERSHIP ACCOUNTABILITY: Individual Contributor (Does not have direct reports)	DECISION MAKING: Decision typically impacts at function level
JOB CODE:  DS.FSDN.P	EEOC: Sales Workers
Incentive Eligible?  Yes	Incentive Compensation Plan Name: Department Bonus Attach copy of incentive document to offer or promotion letter
Version Number: 2	Previously Updated: April 2023	HR Approval: Director of Employee Experience CG