Job Description
- Delivery & Program Governance
- Oversee the successful delivery of multiple projects/programs simultaneously
- Ensure delivery commitments are achieved in terms of scope, schedule, quality, and cost
- Establish and maintain delivery governance frameworks, KPIs, and reporting mechanisms
- Monitor project health, risks, issues, dependencies, and escalation management
- Drive proactive recovery planning for at-risk projects
- Customer & Stakeholder Management
- Act as the primary delivery point of contact for customers and key stakeholders
- Build strong customer relationships through effective communication and governance
- Conduct regular steering committee meetings, status reviews, and executive updates
- Manage customer expectations and ensure high levels of customer satisfaction
- Handle critical escalations and conflict resolution effectively
- Financial & Commercial Management
- Manage project/program financials including budgeting, forecasting, margin tracking, and revenue realization
- Ensure optimal resource utilization and delivery profitability
- Support commercial discussions, change requests, and contract governance
- Identify opportunities for account growth and service expansion
- Resource & Team Management
- Lead cross-functional delivery teams including Project Managers, Engineers, QA, DevOps, and Business Analysts
- Drive resource planning, capacity management, and skill allocation
- Support talent development, mentoring, and performance management
- Foster a high-performance, collaborative, and customer-centric delivery culture
- Risk, Quality & Compliance Management
- Ensure adherence to delivery standards, processes, and quality frameworks
- Drive continuous improvement initiatives across delivery practices
- Monitor quality metrics, defect trends, and delivery performance indicators
- Ensure compliance with security, audit, and organizational governance requirements
- Agile & Operational Excellence
- Support Agile delivery practices and continuous delivery models
- Drive operational efficiency through automation, process optimization, and best practices
- Coordinate with architecture, engineering, and operations teams to ensure seamless delivery execution
Person Specification
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
- 10+ years of experience in IT delivery, project management, or program management
- 3+ years in a leadership or Delivery Management role
- PMP, PRINCE2 or equivalent certifications required, Agile, Scrum, SAFe, SCM are preferable.
- Familiarity with cloud technologies, DevOps practices, enterprise platforms, and modern delivery models
- Experience managing enterprise-scale technology delivery engagements
- Experience working with geographically distributed teams and offshore/onshore delivery models preferred
- Ability to engage effectively with technical teams and architects
- Experience managing delivery financials and profitability
- Understanding of contracts, SLAs, and commercial delivery models
- Ability to manage budgets, forecasts, and utilization metrics
- Strong understanding of project and program management methodologies
- Experience managing complex enterprise delivery engagements
- Knowledge of Agile/Scrum, Waterfall, and hybrid delivery models
- Strong governance, reporting, and escalation management experience
- Strong people leadership and stakeholder management skills
- Excellent verbal and written communication abilities
- Strong negotiation and conflict resolution capabilities
- Ability to influence cross-functional teams and senior stakeholders
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