Role Overview
Serve as a primary operational point of contact for customer asset management, licensing, entitlement, and subscription-related activities. Maintain ongoing asset data hygiene, validation, governance, and reporting readiness for renewals, audits, compliance discussions, and strategic planning.
What You Will Do
Reconcile customer deployment, procurement, entitlement, and consumption data to establish and maintain an accurate license and asset position. Deliver customer onboarding, training sessions, workshops, and operational guidance associated with licensing tools, processes, and best practices.
Why It Might Be a Fit
Partner closely with broader Customer Success teams and vertical CSMs to align operational asset management activities with overall customer success strategies and business objectives. Contribute to customer health reviews, executive business reviews (EBRs), quarterly success reviews, and strategic planning discussions through operational analysis and reporting.
Requirements
- 4–6+ years of experience in Customer Success, Asset Management, Enterprise Software Licensing, Operations, Project Management, Business Analysis, IT, or related customer-facing technology roles
- Proven experience working within Cisco licensing environments, including Smart Accounts, Virtual Accounts, Enterprise Agreements, and subscription-based software models
- Strong understanding of software lifecycle management including deployment, entitlement, adoption, consumption, renewals, and operational governance
- Demonstrated ability to analyze, validate, reconcile, and present complex operational and licensing data
- Experience supporting enterprise customers within complex, fast-paced, and highly visible technology environments
- Federal or Public Sector customer experience strongly preferred
- Strong executive presence with experience presenting to technical teams, operational stakeholders, and senior leadership
- Demonstrated ability to operate effectively within ambiguous environments with shifting priorities and evolving structures
- Strong organizational, prioritization, and time management skills with the ability to manage multiple initiatives simultaneously
- Strong business acumen with the ability to translate operational data into meaningful customer outcomes and recommendations
- Experience collaborating cross-functionally across Sales, Engineering, Operations, Finance, OEM partners, and Customer Success organizations
- Strong facilitation, communication, and customer engagement skills
- Experience building or refining operational processes, reporting frameworks, or customer success workflows preferred
- Exposure to additional OEM ecosystems such as Palo Alto, VMware, Dell, Red Hat, or similar technologies preferred but not required
- Previous Program or Project Management experience considered a plus
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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