This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams.
You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success.
Key Responsibilities
- Own the technical success of customers from onboarding through long-term usage
- Set up technical onboarding, including:
- Integrations
- Data imports and configuration
- Initial data validation and quality checks
- Work closely with Customer Success and Product teams to ensure smooth customer activation
- Troubleshoot customer issues such as:
- Data configuration problems
- Integration errors
- Working with the Product team to resolve bugs
- Improve internal backend and data workflows to make Customer Success and customer operations more efficient
- Act as the technical bridge between customers, Customer Success, and Product
Must-Have Requirements
- Experience and strong willingness to work directly with customers
- Working knowledge of Python
- Familiarity with SQL
- Experience with basic data manipulation (e.g. cleaning, transforming, structuring data)
- Good working knowledge of Excel
- Technical curiosity and ability to understand APIs and integrations
- Located in the EU or Switzerland
- Fluent, professional level of written and spoken English
- Patient, empathetic, and service-oriented mindset
Nice-to-have:
- Experience with data pipelines or more complex data workflows
- Previous exposure to Customer Success, Support, or Market Research
- Experience with tools like SPSS or other research/analytics platforms
- Fluency in German
We would love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real impact on customer results.
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