Customer Service Rep I

Chart Industries is a global engineering business focused on providing industrial products to improve processes across multiple sectors. They are seeking a Customer Service Representative in Buffalo, NY, responsible for processing customer orders, managing RFQs, and enhancing customer support through effective communication and relationship-building.

Responsibilities

• Receive, review, and assign incoming RFQs submitted through the online portal, ensuring all required technical and commercial details are captured, clarified when needed, and routed for timely and accurate quotation development
• Manage and process customer orders received through the shared email inbox, verifying order accuracy, identifying customer accounts and payment terms, and assigning project managers to ensure a smooth handoff to the operations team
• Provide guidance and training to customers and sales representatives on proper request‑for‑quote (RFQ) submission procedures, proactively following up to improve accuracy, efficiency, and turnaround time
• Strengthen customer support effectiveness by developing deep expertise in products, services, and internal systems, enabling consultative, solution‑based interactions rather than transactional responses
• Collect install‑base information associated with each RFQ by confirming details with the customer and entering the data into the CRM system, supporting organizational goals tied to install‑base tracking
• Manage a RFQ assignment matrix, ensuring accurate routing of each request to the correct proposal analyst or engineer by evaluating product type, technical requirements, and project scope
• Build and sustain strong working relationships with Regional Sales Managers, external Sales Representatives, internal leadership, and customers to enhance communication, streamline processes, and continuously elevate the customer experience

Skills

• 1-2 years of experience in customer service, inside sales, order management, technical support, or a related role
• Strong communication skills with the ability to interact professionally with customers, sales representatives, and cross‑functional teams
• High attention to detail with the ability to verify order accuracy, review RFQ submissions, and maintain clean and consistent data across systems
• Proficiency with CRM platforms (Salesforce, Microsoft Dynamics, or similar) and comfort working in structured digital workflows and shared inbox environments
• Ability to interpret basic technical information related to product types, applications, or scopes of work (no engineering background required, just comfort with industry terminology)
• Strong organizational and multitasking abilities, capable of managing multiple RFQs, orders, and follow‑ups in a fast‑paced environment
• Proficiency with Microsoft Office, particularly Outlook, Excel, and Teams
• Ability to work independently and collaboratively, maintaining professionalism and responsiveness with internal and external stakeholders

Benefits

• Medical, dental and vision insurance
• Employer contributions to an HSA account
• Health Care and Dependent Care Flexible Spending Accounts (FSA)
• Company-paid short-term and long-term disability coverage
• Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
• Up to two weeks of paid family leave
• 401k retirement savings plan including a company match

Company Overview