Looking for a rewarding customer service role with flexibility and great benefits? Join Capita Ireland and become part of a supportive team that puts customers first. You'll handle customer enquiries, provide assistance during emergency situations, and ensure every caller receives a professional and positive experience. If you're organised, confident on the phone, and passionate about delivering excellent service, we'd love to hear from you.
What you'll get:
✅ €14.15 per hour for Saturday working
✅ Sunday premium of an additional 25% of your hourly rate
✅ 23 Hours per week, including bank holidays
Job title:
Customer Service Advisor - Weekends only - Remote Working
Job Description:
What’s in it for you?
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
€14.15 per hour for Saturday working & you will be paid an additional 25% of your normal hourly rate as a Sunday Premium
22 days annual leave - pro rata to part time hours
access to Wrkit – giving you access to lifestyle savings, & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work scheme….and plenty more
What’s in it for you?
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
You will be required to answer calls in a polite and professional manner, escalating customer queries to seek a timely resolve to their emergency requests along with general admin tasks.
Handle a number of customer queries via telephone.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you.
Location:
Little Island,
Ireland
Time Type:
Part time
Contract Type:
Permanent