About careerzynith
At careerzynith, we power the way people live, work, and play by delivering the most reliable, high‑speed network in the United States. Our mission goes far beyond connectivity – we enable innovation, foster creativity, and drive meaningful impact across every industry we touch. From cutting‑edge cloud and security solutions to the Internet of Things, video entertainment, and beyond, careerzynith is at the forefront of the digital transformation that shapes modern life.
Our culture is built on the belief that great ideas come from listening, collaboration, and the courage to challenge the status quo. The careerzynith Team is a community of curious, empathetic, and results‑driven professionals who lift each other up, celebrate successes, and navigate challenges together. Whether you’re tackling a complex technical issue or helping a customer choose the perfect plan, you’ll find purpose, support, and growth opportunities at every turn.
We are proud to be an equal‑opportunity employer, championing diversity, inclusion, and authenticity. Our workforce reflects a broad spectrum of backgrounds, perspectives, and experiences, which fuels the innovative spirit that keeps careerzynith ahead of the curve.
Why This Role Matters
As a Customer Sales & Service Representative you will be the voice of careerzynith, delivering an exceptional experience to millions of customers who rely on our network every day. You will blend consultative sales expertise with top‑tier customer service, ensuring that each interaction not only resolves issues but also uncovers opportunities to deepen relationships and drive revenue. Your work will directly influence customer loyalty, brand reputation, and the continued growth of careerzynith’s market leadership.
Key Responsibilities
- Answer inbound customer calls with professionalism, addressing inquiries related to installation, service changes, disconnections, and technical support.
- Build trust and loyalty by actively listening, empathizing, and leveraging deep knowledge of careerzynith’s product portfolio to provide tailored solutions.
- Identify sales opportunities during each interaction, proactively recommending relevant plans, devices, and value‑added services to meet or exceed monthly sales targets.
- Investigate and resolve billing, service, and policy disputes, ensuring accurate adjustments and clear communication of outcomes.
- Validate order accuracy by reviewing service requests, making necessary corrections, and confirming that all details align with customer expectations.
- Negotiate payment arrangements for overdue balances, employing tact and empathy to secure timely collections while preserving the customer relationship.
- Maintain flexibility by working evenings, weekends, holidays, and unscheduled shifts as business needs dictate.
- Utilize multiple internal systems and tools simultaneously while delivering a seamless, conversational experience on the phone.
- Document interactions accurately in the CRM, ensuring that all relevant information is captured for future reference and analytics.
- Collaborate with cross‑functional teams—including technical support, billing, and retention specialists—to resolve complex issues and share best practices.
Essential Qualifications
- High school diploma or equivalent; an Associate Degree or higher in Business, Communications, or a related field is preferred.
- Minimum of 2 years of experience in a high‑volume call‑center environment, preferably within telecommunications, technology, or related industries.
- Demonstrated success in meeting or exceeding sales quotas through consultative selling techniques.
- Strong verbal communication skills, with the ability to convey complex information clearly and concisely.
- Proven ability to handle difficult conversations, de‑escalate tension, and turn challenging situations into positive outcomes.
- Comfortable using multiple software platforms simultaneously (CRM, billing, order management, etc.).
- Ability to work remotely while maintaining a professional home office setup, including reliable high‑speed internet and a quiet environment.
- Willingness to travel occasionally for in‑person training sessions, team huddles, or corporate events.
- Residency within a 75‑mile radius of the designated reporting location for the duration of the contract.
Preferred Qualifications & Skills
- Previous experience in collections or debt recovery, with a track record of achieving recovery targets.
- Familiarity with careerzynith’s product suite—including broadband, fiber, mobile, IoT, and cloud services.
- Certification in customer service excellence (e.g., HDI, CCSP) or sales methodology (e.g., SPIN, Challenger).
- Demonstrated ability to analyze customer data and trends to anticipate needs and suggest proactive solutions.
- Exceptional attention to detail, ensuring accuracy in order entry, billing adjustments, and documentation.
- Strong time‑management and multitasking abilities, thriving in fast‑paced, deadline‑driven environments.
Core Competencies for Success
- Empathy & Active Listening: Understand the customer’s perspective, ask probing questions, and respond with genuine concern.
- Consultative Selling: Position careerzynith’s offerings as solutions to real business or personal challenges, rather than mere products.
- Problem‑Solving: Quickly diagnose issues, identify root causes, and implement effective resolutions.
- Resilience & Adaptability: Remain composed under pressure, adapt to shifting priorities, and maintain high performance during peak periods.
- Collaboration: Work seamlessly with teammates, supervisors, and other departments to deliver a unified customer experience.
- Data‑Driven Decision Making: Leverage CRM insights and performance metrics to continuously improve personal and team outcomes.
Career Growth & Development
careerzynith invests heavily in the professional development of its employees. As a Customer Sales & Service Representative, you will have access to:
- Comprehensive onboarding that blends product training, sales methodology, and soft‑skill development.
- Ongoing coaching from seasoned mentors who help you refine your sales techniques and service approach.
- Certification programs (e.g., Advanced Sales, Customer Experience Management) that enhance your résumé and open doors to higher‑level roles.
- Internal mobility pathways to positions such as Team Lead, Account Manager, Retention Specialist, or even Product Specialist.
- Tuition assistance for relevant coursework, allowing you to pursue degrees or certifications that align with your career aspirations.
Work Environment & Culture
This is a fully remote role, offering the flexibility to work from anywhere within the designated geographic radius. careerzynith supports a balanced work‑life experience through:
- Flexible scheduling that accommodates evenings, weekends, and holidays as needed.
- Regular virtual team huddles, training webinars, and occasional in‑person meet‑ups to foster camaraderie.
- A culture that celebrates diversity, inclusion, and authenticity—where every voice is heard and valued.
- Recognition programs that spotlight outstanding performance, innovative ideas, and community involvement.
Compensation, Perks & Benefits
careerzynith offers a competitive, incentive‑based compensation structure that rewards both productivity and quality of service. While exact figures vary by location and experience, the package typically includes:
- Base hourly wage plus performance‑based bonuses tied to sales and customer satisfaction metrics.
- Comprehensive health, dental, and vision insurance plans with multiple coverage options.
- Retirement savings options, including a 401(k) plan with company matching contributions.
- Paid time off (PTO), sick leave, and holiday pay to support personal well‑being.
- Employee assistance programs (EAP) offering counseling, financial advice, and wellness resources.
- Adoption assistance, parental leave, and flexible work‑arrangement policies.
- Access to a stock‑purchase or incentive program, allowing you to share in careerzynith’s long‑term success.
- Discounted or complimentary services (e.g., broadband, streaming) for you and eligible family members.
How to Apply
If you are passionate about technology, thrive in a fast‑paced sales environment, and are eager to deliver world‑class service to a diverse customer base, we want to hear from you. Even if you don’t meet every “preferred” qualification, we encourage you to apply—careerzynith values potential, attitude, and a commitment to growth.
Ready to join a company that empowers both its customers and its employees? Click the link below to submit your application and start your journey with careerzynith today.
Equal Opportunity Statement
careerzynith is proud to be an equal‑opportunity employer. We celebrate the unique differences that each employee brings, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law. Our inclusive environment ensures that every team member feels valued, respected, and empowered to achieve their full potential.
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