Casework Supervisor

About the Department

Position Duties

This supervisor position is the front line of our agency, responsible for the overall operational planning, direction, supervision and coordination of intake services. Our team will rely on you to oversee the team responsible for processing all referrals through our Screening Unit and ensure that each is served in compliance with timeliness and regulatory requirements. You will be expected to develop and maintain a working knowledge of all regulatory, policy, and procedure mandates; maintain statistics as outlined in our policies; and monitor the effectiveness of services provided through statistics and log keeping. Teamwork and collaboration are essential as you will also inform the Social Service Coordinator of service delivery issues or needs. 

You will also complete frequent and regular review and analysis of case records, evaluate staff performance, and participate in planning and providing in-service training activities to meet the training needs of the workers to disseminate new or updated regulations and policies. Apply today and share your knowledge and training with our mission to promote the safety, well-being, and permanency of all children in Luzerne County through collaboration with families and the community. Make a difference with us!

Other duties as assigned.

Minimum Qualifications

• Knowledge of the basic principles of supervision.
• Knowledge of current case management and social work principles, practices, and methodology.
• Knowledge of individual and group behavior and methods used in working effectively with children, youth and families, people who are mentally disabled, people who are physically challenged, and others.
• Knowledge of the basic principles and methods of program interpretation and community organization.
• Knowledge of the rules, regulations, policies, and procedures which relate to the provision of social services.
• Knowledge of current social, economic, and health problems and available resources.
• Ability to plan, organize, and supervise the work of a professional and non-professional social service staff.
• Ability to analyze, interpret, and evaluate case records and recommend sound courses of action.
• Ability to orient and train subordinates on rules, regulations, policies and procedures and provide technical assistance.
• Ability to establish and maintain effective working relationships with clients, families, agency staff, community service agencies and facilities, and the general public.
• Ability to make clear and pertinent statements orally and in writing.

Other Qualifications

RECRUITMENT METHODS: 

Applicants must meet one (or more) of the following method(s) to be considered for this vacancy: 

Seniority Promotion: Bidding employees within the designated seniority unit, when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used:

Promotion Without Examination

Transfer

Reassignment

Voluntary Demotion

Reinstatement

Civil Service Lists

ELIGIBILITY: ALL CANDIDATE(S):

1.) Must meet the minimum experience and training (METS) required for the job. The METs for this position are:

• Two years of professional experience in public or private social work and a bachelor's degree with major course work in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; OR
• Any equivalent combination of experience and education which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.

2.) Be a resident of Pennsylvania. 

3.) State Civil Service Commission Approved Additional Special Requirements: None

4.) Be eligible for selection in accordance with merit system employment regulations. 

ELIGIBILITY - COMPETITIVE PROMOTION WITHOUT EXAMINATION ONLY: CLASS RESTRICTIONS:   

1.) Have held regular civil service status in the following classification:

     - County Caseworker 2

SELECTION CRITERIA:

1.) Meet the minimum experience and training required for the job.

2.) Meritorious Service - defined as:

• The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting,

• The last due overall regular or probationary performance evaluation was higher than unsatisfactory.  

3.) Seniority - a minimum of one year in the next lower class(es) by the closing date of this posting 04/28/26

APPLICATION INSTRUCTIONS:

1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position.

2.) Additional information may be obtained by contacting:       

 Megan Stone

Human Services Division Head  

(570)826-8800

[email protected] 

POSITION DETAILS:

Full-time - Work from home 

Civil Service

Permanent

Union

Class Code: L0626

Hours: 4:00 PM to 12:00 AM (75 hours bi-weekly) 

Location:  Telework