Business Development Representative

Sprout Social is a company focused on enhancing customer connection through its social media management platform. They are seeking a Business Development Representative to generate new business through outbound leads and collaborate with Account Executives to create opportunities.

Responsibilities

• Generate new business by prospecting outbound leads through cold outreach
• Use outbound selling best practices to identify customer pain points while driving the value of our product
• Strategically partner with Account Executives to create new business opportunities
• Consistently learn and apply coaching related to sales strategy and processes
• Leverage AI-powered tools and insights to research accounts, personalize outreach at scale, and prioritize prospects while maintaining a high-quality buyer experience
• Identify and contact prospective clients to build the pipeline through a variety of methods including, but not limited to cold-calling, emailing, and mass email campaigns
• Achieve department standards for activity that includes: Making a minimum number of quality outbound calls per day, of which at least 20% of those calls should result in quality conversations
• Scheduling a minimum number of new quality discovery calls per week
• Create a professional and engaging first impression with our prospects and customers
• Create, maintain and update database of prospects with complete information and emails
• Thoroughly qualify all outbound opportunities and collaborate with Account Executives for a smooth customer experience
• Begin incorporating AI-driven insights into prospect research, discovery preparation, and follow-up to improve conversion and pipeline quality
• Generate new business through outbound prospecting
• Prioritize leads, research prospects and position relevant product features to solve business needs
• Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations
• Manage follow-up with calls-to-action to consistently build a sales pipeline
• Exceed activity and pipeline goals on a monthly basis
• Consistently achieve your opportunity and revenue targets
• Become an expert in all things social media, including advanced listening and employee advocacy
• Have mastered the uses cases of successful customers across different verticals and sophistication on social media
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas
• Step up as a leader in the Sales Development organization by mentoring new hires
• Have a clear understanding of the SMB Account Executive organization and how to position yourself as an ideal candidate
• Have mastered the necessary skills needed to work a consistent outbound process, including time management, sense of urgency, and account prioritization
• Be a leader on the floor by sharing best practices and ways that you have been successful as an BDR

Skills

• 1+ years of sales, marketing or customer service experience OR relevant experience
• A consistent track record of meeting and exceeding goals
• Ability to work from Sprout's Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs
• Exceptional organizational, presentation, and communication skills - phone, email, and webinar
• Technical expertise and ability to acquire knowledge of new products
• Driven to succeed and ability to work in a fast-paced environment

Benefits

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.
• Office Environment: Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle.

Company Overview