Billing and Collections Specialist
Summary of Position:
Under the supervision of the Billing & Collections Manager, the Billing & Collections Specialist is responsible for collecting past-due accounts. This role requires understanding of billing regulations across states and requestor types, as well as the ability to clearly articulate fees to recipients. Primary responsibilities include cash collections, placing collection calls, billing and researching and resolving invoice discrepancies to ensure efficient, timely, and accurate payments on accounts. Administrative duties are also part of this role to support smooth operations and effective collections in this fully remote position.
Duties & Responsibilities:
- Conduct collection efforts on all accounts over 30 days past due
- Engage with clients through phone, email, and mail, while maintaining a professional tone
- Build relationships with requestors to facilitate payment on past due or in-dispute invoices
- Communicate with top requestors via phone and email to collect past due receivables
- Articulate fee calculations to recipients to ensure understanding and defray common misperceptions
- Identify and research account discrepancies, adjusting them in a timely manner
- Investigate discrepancies between Verisma AR and Requestor AP, resolving differences
- Monitor slow and no payers for pre-bill assignments
- Collaborate with other departments to gather necessary information or support for account collections
- Report any situations or issues needing attention to Management
- Work with Client Directors to make AR adjustment decisions where appropriate
- Document account information, including names, numbers, and facts gathered regarding collections or invoice discrepancies and resolutions
- Prepare detailed transaction reports to provide sufficient information for certain requestors to release payment
- Ability to sort, filter, and manipulate large data files (thousands of rows) in Excel
- Ability to learn and use the proprietary billing platform (VRM) to investigate billing issues
- Work independently within established procedures
- Research issues and develop resolutions
- Acknowledge the specific responsibilities involved in safeguarding sensitive data within this role
- Assist and support other departments needs as required
- Perform other duties, as assigned, to ensure effective operation of the department and the Company
- Live by and promote Verisma Core Values
Minimum Qualifications:
- Minimum high school diploma or GED equivalent
- 1+ years of experience in accounting, billing, and collections (business-to-business preferred)
- Strong communication skills, both written and verbal, with the ability to communicate effectively within the organization and with customers
- Exceptional customer service skills, demonstrating courtesy in all interactions
- Ability to articulate fee schedules accurately to requestors, leading to successful AR payments
- Proven ability to investigate detailed transactions and solve problems independently
- Ability to work effectively and independently in high-volume, fast-paced environments
- Strong interpersonal skills, with the capacity to build effective relationships with co-workers and customers
- Positive attitude with a commitment to excellence in work performance and customer service
- Proficiency in Microsoft Office applications, higher than average ability in Excel
- Regularly required to sit, stand, walk, talk, and listen; frequent use of hands and fingers for typing and reaching; occasionally lifting/moving up to 25 lbs.
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