Bilingual Team Assistant

Canada Life is committed to improving the financial, physical, and mental well-being of Canadians. The Bilingual Team Assistant will provide essential support to Claims Auditors, ensuring they have the necessary resources to perform their duties while also contributing to team goals and process improvements.

Responsibilities

• Provide technical support to Claims Auditors in a highly productive environment
• Assist the team through encouragement, coaching, and day‑to‑day collaboration to help ensure they meet their goals
• Perform individual audits and observe best practices to support coaching efforts and improve overall quality
• Contribute to the achievement of all operational objectives including service time, quality, and relative performance
• Manage workflow to maintain a good level of service
• Work on special projects when required
• Work closely with other team assistants, team leaders and management to achieve office objectives
• Provide feedback and recommendations on the employee’s overall performance as well as work with the Supervisor on performance reviews

Skills

• Must be fluent bilingual French and English written and oral communication skills
• Very good knowledge of processing claims and comfortable with BEN and SAP
• Proactive and solution oriented with strong leadership skills
• Can lead a team in the absence of the Supervisor
• Strong organizational and time‑management skills; able to manage multiple priorities
• High attention to detail and accuracy
• Strong proficiency in Microsoft Office (Excel, Outlook, Word, Teams)
• Ability to work independently and as part of a team
• Comfort working with confidential and sensitive information
• Reliable, dependable, and consistent
• Collaborative and positive team contributor
• Adaptable to changing priorities
• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Company Overview