ESC Corporate Services Ltd. is an experienced provider delivering solutions that unite public records data and customer authentication. They are seeking a Bilingual Recovery Representative I to manage recovery files, coordinate repossession and liquidation of assets, and handle customer interactions while ensuring compliance with recovery processes and regulations.
Responsibilities
- Work with the supply chains such as bailiffs, auctions, tow companies and skip tracers related to the repossession, transport and liquidation of moveable assets
- Follow recovery process and apply all applicable rules
- Interact with client customers and work with clients to action and resolve client customer inquiries such as voluntarily surrendering units, redemptions and escalating any complaints to the Recovery Manager
- Manage file assignments to ensure that company obligations are met. Files are assigned based on client customer’s last name (no specialty in terms of specific clients supported)
- Review and authorize supplier costs / invoices such as storage, transportation, priority liens, bailiff fees etc. within their cost limits
- Support the corporate quality and continuous improvement process by having consistent general knowledge of the industry and the different laws pertaining to each province
- Perform necessary tasks related to quality control parameters by ensuring all processes are followed
- Recovery Representatives can escalate questions to Recovery Representative II or the Recovery Manager
- Other administrative duties, as required
Skills
- Ability to speak, write, and read in French & English fluently is required
- Some post-secondary education coupled with 1-3 years of experience
- Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet
- Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning
- Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer
- Ability to work in a fast-paced environment, work under pressure, tight deadlines
Benefits
- Competitive salary and benefits package
- Hybrid work schedule
- Recognition programs
- New modern workspace close to transportation
Company Overview
Esc Corporate Services is a search engine information services company located in Toronto. It was founded in 2010, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://www.eservicecorp.ca.