Mediaocean is a leading platform in the advertising industry that connects media, technology, and data. As a Partner Success Associate, you will manage daily partner needs, troubleshoot issues, and enhance partner satisfaction while supporting onboarding and project management activities.
Responsibilities
- You’ll assist with onboarding agency and customer teams, guide them as they learn the platform, and help them understand how to get the most out of it
- Support daily project management activities, including implementation tasks, QA, and reporting needs across Local TV, Radio, National TV, and Digital campaigns
- Organize and facilitate internal and external meetings by preparing agendas, capturing detailed notes, and driving follow-ups to ensure progress
- Build and nurture strong relationships with assigned partners and agency teams to support long-term success and collaboration
- Create and maintain comprehensive account documentation—such as billing information, technical specs, contacts, and business goals—ensuring accuracy, organization, and visibility across cross-functional teams
- Participate in strategic discussions and workshops with assigned clients and agency stakeholders
- Assist with Salesforce maintenance, monthly pacing reviews, and billing processes for your assigned accounts
- Uphold process workflows and SLAs to ensure consistent and reliable delivery for internal and external teams
- Support clear, timely communication to keep stakeholders informed and aligned on expectations
Skills
- Motivated, eager to learn, and excited about the advertising space and helping partners succeed
- A clear and friendly communicator who can build trust and positive relationships with both partners and internal teams
- Organized and attentive to detail, with the ability to manage multiple tasks and follow through reliably
- Curious and proactive, willing to dive into new technical and business concepts to better support partners and solve problems
- Comfortable keeping documentation up to date and learning tools like Salesforce, Smartsheet, Zendesk, and Jira as part of daily workflows
- A collaborative team player who enjoys working in fast-paced environments and learning from a variety of perspectives
- Ability to support go-to-market efforts, improving processes, and helping drive adoption of new solutions
- Focused on contributing to meaningful outcomes that create value for partners and the organization
- Experience with web service tools, such as Postman
Benefits
- Open Paid Time Off (PTO)
- Flexible schedule
- Company holidays
- 12 weeks of paid parental leave (after 6 months of employment)
- Competitive salary
- Full benefits package starting on your first day
- Referral bonuses
- Recognition awards
- 401(k) with company match
- Company HSA contribution up to $2,400
- Medical/Dental/Vision/Pharmacy
- Health Savings Account (HSA)/Flexible Spending Account (FSA)
- Mental health support
- Life & Disability insurance
- Family planning & fertility benefits
- Pet insurance
- Legal & ID theft protection
- Retirement planning
- Medicare assistance
- Employee Assistance Program (EAP)
- Professional training/Tuition reimbursement
- Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York)
- Wellness Seminars (physical, mental, financial, social)
- Opportunities to compete in companywide health challenges with prizes
- Professional development with a dedicated Talent Development team
- Employee Resource Groups (ERGs)
- Philanthropy & awareness programs
- Mentorship programs
- In-office and virtual events & celebrations
- Various volunteer & donation opportunities
- Innovative and collaborative work environment
- Enjoy fresh bagels and company-paid lunches in-office twice a week
Company Overview
Mediaocean provides software platforms for the advertising community. It was founded in 2006, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.mediaocean.com.