Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.
JOB SUMMARY:
Reporting to the AR Manager, the AR Supervisor will lead a team of accounts receivable/denial management specialists efficiently and effectively through the day-to-day workload of denials.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide training to new and existing staff members, including offshore resources following company procedures in training.
- Spot check work to be sure of accuracy, efficiency, and uniformity.
- Re-train staff as often as needed.
- Respond to staff questions in a timely manner ensuring they fully understand how to perform their jobs.
- Ensure staff complete all assigned tasks in a timely manner and that they have the resources to perform their jobs. i.e. access to software. Advise management immediately if they do not.
- Report to manager any non-compliance with staff as observed by you. Provide written documentation of infraction as requested by manager.
- Promote teamwork, remaining available to assist staff as needed.
- Manage time and time off approvals for respective staff based on guidelines and exceptions.
- Manage monthly employee audits to ensure timely responses across departments are accomplished.
- Monitor AR reports daily, weekly, monthly and report trends to leadership when found.
- Monitor established productivity goals as determined by leadership for staff. User productivity tracked daily.
- Utilize data and AR Aging for staff assignments.
- Utilize denial tickler dashboard to identify trends and work with staff to determine causes to resolve ongoing claims issues.
- Participate in Denial Management Task Force.
- Participate in Revenue Integrity Team.
- Guide AR team on effective review of denied and/or unpaid claims.
- 70% of time spent towards revenue production; 30% of time spent towards management of staff.
OTHER DUTIES:
- Work with other departments as needed, including payments, coding, etc. to develop process improvements and workflow to prevent denials on the front end.
- Collaborate with peers, Directors, Sr. Leadership for guidance and reorganization of workflow to ensure business needs are met.
- Assist with related special projects as required.
- Assume other tasks, duties and responsibilities as assigned
REQUIREMENTS:
- Minimum 5 years of supervisory experience.
- Knowledge of insurance guidelines.
- Strong reconciliation and analytical abilities as they relate to revenue cycle management.
- Excellent communication and problem-solving skills.
- Ability to work in a collaborative, team environment.
- Strong time management skills and ability to prioritize tasks to meet established deadlines and goals.
- Well organized, detail orientated and ability to function well in a fast-paced environment.
- Ability to think critically and identify the global impact across the revenue cycle with a solution-oriented approach.
- Proficient in Microsoft Word, Excel, Outlook, and IE/Chrome.
PREFERRED KNOWLEDGE:
- Radiology specialty knowledge desired
- Imagine software experience.
- Availity RCM experience
- Basic knowledge of clinical terminology, ICD-10 and Radiology CPT codes.
EDUCATION:
High School Diploma required
We offer a competitive wage and comprehensive benefits program including Medical, Dental, Vision, Flexible Spending Accounts, TeleHealth, Life, Disability, Employee Assistance Program and 401k Retirement Savings
Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.
Lumexa Imaging is an equal opportunity employer.