The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
Summary
This position has primary responsibility for managing and supporting SouthState’s complex business applications which fall outside of the core banking portfolio. Collaboration with other areas of IT and the business units utilizing these applications is required. Serve as a technical resource/subject matter expert on new technology implementations utilizing excellent communication, analytical, problem-solving and negotiation skills to assist the business in making sound technology decisions. Supports projects through discovery, testing, change management, and post-implementation support phases of projects. The incumbent will serve as a mentor and resource for the junior members on the team and may be called upon to act as a Team Lead when the manager is unavailable.
Duties & Responsibilities
Administer, configure, and maintain multiple complex enterprise-level applications to ensure optimal performance, security, and reliability.
Proactively monitor system performance and troubleshoot issues, ensuring timely resolution to minimize downtime and business disruptions in accordance with SLA goals. Leverages incident management to report high and major degradations/outages.
Perform system analysis on configuration and functional specifications to design and develop solutions to meet end user requirements.
Document standard operating procedures, system changes, technical specifications, and user manuals as needed for portfolio of applications to ensure consistency in support and operations.
Work collaboratively with IT Risk Management & Governance regarding routine audits and security assessments/remediations to ensure compliance with regulatory requirements and internal policies.
Plan, coordinate/conduct, and document thorough testing of applications to ensure functionality, performance, and compliance to the Bank’s security practices and protocols
Ensure changes within area of responsibility are properly tested, qualified, documented and implemented successfully in accordance with the Bank’s change management standards/practices.
Work collaboratively to meet strategic objectives, regulatory compliance, risk management requirements and ensure industry leading best practices are leveraged effectively.
It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Education Requirements
Bachelor’s degree in Computer Science, Information Systems, or related field strongly preferred.
Minimum Experience
8+ years’ experience working with IT applications and support in a production environment. Prior banking experience preferred.
6+ years’ experience executing production system changes
Prior experience working in an IT Service Management System required (ServiceNow, or equivalent) strongly preferred.
Licenses & Certifications
Intermediate and Advanced certification preferred for Microsoft Windows Server Hybrid Administration, CompTIA Security +, Server+, Data+. Experience with MS Suite of Applications including advanced Visio Drawing ability strongly preferred. Prior experience working in
Additional Physical Demands
Occasional evening and weekend work to meet deadlines and minimize business operation disruptions
Sitting for extended periods of time
Knowledge, Skills, & Abilities
Able to exercise independent judgment and take appropriate actions.
Excellent analytical, mathematical, and creative problem-solving skills.
Logical and efficient, with keen attention to detail.
Highly self-motivated and directed.
Organizational skills: ability to multi-task and prioritize; ability to work in a dynamic environment, independently and within teams.
Work closely with senior management for normal tracking and escalations where necessary.
Physical Demands and Work Environment
Physical Demands
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to sit, walk, and/or stand for extended periods of time
Ability to bend and reach
Work Environment
Office: This position reports to a physical Company location, and the setting will be a typical office environment.
Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.
Equal Opportunity Employer, including disabled/veterans.