Overview:
AI Authoring Solution Lead
Canada - Remote
Veridix AI is the technology, data, and AI arm of the Emmes Group, a leading full-service contract research organization (CRO) with over 47 years of experience in supporting clinical research across more than 70 countries. With industry-leading capabilities in cell and gene therapy, vaccines, infectious diseases, and ophthalmology, Emmes is one of the top clinical service providers to the U.S. government and is rapidly expanding its presence in biopharma.
Veridix AI develops advanced eClinical solutions, powering clinical trials through patient data collection, randomization, biospecimen tracking, and data quality monitoring. Our cutting-edge AI innovations, including Generative AI (GenAI) capabilities, are transforming clinical trial timelines by streamlining processes from document authoring to automating study builds.
Our “Character Achieves Results” culture is driven by five key values that guide our actions in the way we conduct research and distinguish us as an organization: Integrity, Agility, Passion for Excellence, Collaborative Partnerships and Intellectual Curiosity. If you share our motivations and passion in research, come join us! You will be joining a collaborative culture that empowers every Emmes employee — from entry level through top executive — to contribute to our clients’ success by sharing ideas openly and honestly.
Primary Purpose
The AI Authoring Solution Lead will own the roadmap and execution for Emmes’ Veriscribe solution, driving feature development and platform evolution in alignment with user needs and business goals. This role bridges product management and client enablement, playing a key part in shaping product capabilities while actively supporting new client onboarding, delivery frameworks, and internal capability building.
The AI Authoring Solution Lead will manage a cross-functional team of AI engineers, software developers, testers and designers to define and prioritize product enhancements, communicate roadmap, scale the business and ensure client success. The ideal candidate will combine a background in product management with a strong understanding of the application of AI agents and LLMs in support of clinical trial workflows.
Responsibilities:
- Drive the strategic roadmap, aligning product direction with customer needs, business priorities, and market trends in AI and LLM based document authoring and automation.
- Prioritize and develop product requirements for cross functional team to deliver high value capabilities in an iterative manner
- Perform user and market research – lead discovery with medical writers, biostatisticians, and clinical operations; synthesize insights into opportunity sizing and competitive positioning
- Serve as the product SME in client engagements, leading onboarding and training sessions, conducting needs assessments, gathering detailed requirements, and translating them into product roadmap, success metrics, and support frameworks that drive customer value and adoption
- Drive internal capability building by developing training content, onboarding materials, and demo assets to enable sales, implementation, and support teams.
- Monitor key performance indicators (KPIs) related to product adoption, customer satisfaction, market share; make strategic adjustments based on data insights.
- Collaborate with business development and pre-sales teams to position the product effectively in the market, develop compelling value propositions, and support sales efforts through expert input into RFPs, solutioning sessions, and customer presentations.
Qualifications:
Required Education and Experience
- Bachelor’s degree in computer science, engineering, life sciences, business, or a related field; advanced degree is a plus
- 5 years of experience in SaaS product management, with 2+ years focused on AI/ML or data-intensive products.
- Experience working with Agentic AI and LLM driven SaaS products in healthcare, clinical research, or life sciences is strongly preferred.
Required Skills/Abilities
- Strong knowledge of product management principles and agile software development
- Working knowledge of AI Agents and LLMs in support of clinical trial processes
- Cross-functional collaboration - proven track record partnering with AI, Engineering, and Design to ship high-quality products on time.
- Strong business acumen with the ability to articulate product value to technical and non-technical audiences.
- Self-starter mentality - comfortable navigating ambiguity, setting direction, and delivering results in a fast-growing, remote-first environment
- Communication & influence - excellent written and verbal skills; can tailor narrative from engineering deep dives to executive business cases
- Familiarity with industry standards and compliance requirements (e.g., 21 CFR Part 11, GDPR, HIPAA) is a plus.
- Proficiency with tools for product planning, story mapping, or UX design is preferred.
- Scrum experience and CSPO and/or CSM certification preferred.
Required Job Behaviors
- Collaboration: Contributes outstanding teamwork in the achievement of group and corporate goals
- Initiative: Exhibits resourcefulness and action in making independent sound decisions
- Results-Oriented: Performs beyond current job to meet critical deadlines and deliverables
- Service-Oriented: Provides inspired service to internal/external clients that goes beyond the expected
- Responsibility: Takes ownership of a situation and significantly improves processes and/or service
Why work at Emmes?
At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
- Flexible Approved Time Off
| | - Extended Healthcare Insurance
| | |
- Tuition Reimbursement / Professional Development
| | - Maternity/Parental Leave Top Up
| | - Wellness & Healthcare Spending Account
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The Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.
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