Location: Singapore, Greece, Germany, or Nordic countries
About ShipIn:
At ShipIn Systems, we empower maritime leaders with our cutting-edge Visual Fleet Management Platform. Leveraging patented computer vision technology and real-time visual analytics, our platform provides proactive alerts to shipowners, managers, and seafarers, enhancing safety, efficiency, and operational excellence. By delivering unparalleled visibility into onboard activities, ShipIn is transforming maritime operations and modernizing the global supply chain.
Position Description
We are seeking a proactive and experienced Account Manager with a robust background in the maritime industry, complemented by expertise in Sales, Business Development, or Customer Success. The AM will act as the primary liaison for assigned accounts, driving customer satisfaction, fostering account growth, and ensuring renewals. This role demands exceptional communication skills, strategic thinking, and a proven ability to manage client relationships effectively.
Key Responsibilities
- Client Relationship Management
- Serve as the lead point of contact for all customer account management matters, building and maintaining strong, long-lasting client relationships.
- Develop a deep understanding of clients' business goals and challenges to position ShipIn.ai as a strategic partner.
- Account Growth and Retention
- Identify and pursue opportunities to expand business within existing accounts through upselling and cross-selling ShipIn solutions.
- Manage contract negotiations and ensure timely renewals to maintain and grow account revenue.
- Cross-Functional Collaboration
- Work closely with Customer Success, Product Development, and Operations teams to deliver tailored solutions that meet client needs.
- Coordinate with internal teams to ensure the timely and successful delivery of our solutions according to customer objectives.
- Strategic Planning and Reporting
- Develop strategic account plans, forecast future sales activity, and report accordingly.
- Prepare and present regular reports on account status, including insights on performance metrics and ROI.
- Customer Advocacy and Feedback
- Act as the voice of the customer within ShipIn.ai, providing feedback to internal teams to inform product enhancements and service offerings.
- Educate clients on new features and industry best practices to ensure they are maximizing the value from our solutions.
Key Performance Indicators (KPIs)
- Account Revenue Growth: Achieve targeted percentage increase in account revenue through upsell and cross-sell initiatives.
- Customer Retention Rate: Maintain a high renewal rate for assigned accounts.
- Customer Satisfaction: Attain high scores in customer satisfaction surveys and Net Promoter Score (NPS).
- Timely Delivery: Ensure solutions are delivered within agreed timelines, meeting customer expectations.
- Product Adoption: Increase in the adoption rate of new features and solutions by clients.
Qualifications
- Industry Expertise: Extensive experience in the maritime industry, with a thorough understanding of vessel operations, safety protocols, and compliance standards.
- Professional Experience: 5+ years in Account Management, Sales, Business Development, or Customer Success roles within a B2B SaaS environment.
- Technical Proficiency: Ability to comprehend and effectively communicate ShipIn’s technical solutions and value propositions.
- Communication Skills: Exceptional verbal and written communication abilities, with experience engaging with stakeholders at all organizational levels.
- Analytical Skills: Proficiency in CRM software and data analysis tools to monitor account metrics and inform strategic decisions.
- Problem-Solving Aptitude: Demonstrated ability to address complex client challenges with innovative solutions.