Account Manager | Ecommerce & Product Personalization (Remote)
We are recruiting on behalf of a fast-growing, venture-backed ecommerce technology company operating in the product personalization space.
Our client has already generated multi-million-dollar revenue and is scaling its merchant partnerships across North America. This is a high-impact Account Manager role focused on owning merchant success, retention, and revenue growth.
Compensation & Work Setup
- Base salary: $90,000 to $115,000 + $60,000 Bonus/commissions for Account Managers
- Fully remote, work from home
What Youll Be Doing
- Manage and grow a portfolio of ecommerce merchant accounts
- Act as the primary point of contact post-sale, owning long-term merchant success
- Analyze account performance data to identify optimization, retention, and upsell opportunities
- Partner with internal product, engineering, and operations teams to execute merchant strategies
- Support onboarding, implementation, and ongoing optimization of the platform
- Proactively identify risks, prevent churn, and drive account expansion
What Were Looking For
- Experience in account management, customer success, or partnerships within SaaS or ecommerce
- Strong understanding of ecommerce metrics such as conversion rate, AOV, retention, and revenue growth
- Data-driven mindset with the ability to turn insights into clear, actionable recommendations
- Strong communication skills with both technical and non-technical stakeholders
- Comfortable working in a fast-paced startup environment with evolving processes
- Ecommerce, retail, API, or platform experience is a strong plus
Why This Opportunity
- Join a high-growth startup with strong revenue traction
- Real ownership over accounts and outcomes
- Clear earning upside and long-term career growth
- Work remotely while collaborating with a tight-knit, high-performing team
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