EF Go Ahead Tours is a company dedicated to providing enriching group travel experiences for individuals of all ages. As an Account Manager, you will support Group Coordinators in managing group trips and enhancing customer experiences, while also having opportunities for professional growth and leadership development within the organization.
Responsibilities
- Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions
- Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size
- Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
- Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests
- Maintain an in-depth knowledge of our product, processes, and internal systems
Skills
- Attention to detail
- Relationship-building skills
- Sales instincts
- Ability to manage key pre-departure details
- Ability to follow through on requests
- Experience in consulting on best practices to promote trips
- Ability to upsell tour add-ons or book returning travelers
- Ability to build a repeat sales pipeline
- Strong verbal & written communication skills
- Creative problem-solving skills
- Organizational skills
- Ability to foster loyalty
- Competitive mindset
- Goal-oriented
- Experience in sales
- Experience in customer service
- Experience in travel industry
Benefits
- Four weeks paid vacation your first year
- Ten paid holidays
- Two floating holidays
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage
- Options for life and disability insurance
- Legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits including a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee-run resource groups
- Robust Employee Assistance Program
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
- Discounts at local venues and businesses
Company Overview
EF Go Ahead Tours is a travel and tourism company. It was founded in 1990, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.goaheadtours.com/.