American Medical Response (GMR) is dedicated to delivering compassionate, quality medical care, primarily in emergency and patient relocation services. The Account Executive will serve as a liaison between clients and AMR, ensuring positive client relations and maximizing services while identifying new business opportunities.
Responsibilities
- Initiate and maintain routine contacts (to include visits, phone calls, and virtual meetings) to existing clients to ensure smooth working relationships
- When applicable, hire, train and manage the day-to-day activities of Account Representatives
- Build / retain solid relationships with personnel at various facilities to promote services and assist in the identification of new business opportunities and technology or operational enhancements to existing contracts
- Collaborate with Business Development, Finance, and Operations to evaluate, develop, and respond to Requests for Proposals (RFPs)
- Work with Operations, Business Development and the Communication Center(s) to develop and implement Service plans
- Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Market Area
- Work with Business Development in developing effective communication and marketing material
- Demonstrate a professional approach to creating value and gaining confidence in AMR services from customers
- Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents
- Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan
- Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner
- Participate in new employee orientation regarding the importance and goals of AMR’s Customer Service Policies/Procedures
- Provide weekly updates on customer interactions or as needed
- Travel within the assigned region is required. Overnight travel to attend conferences, trade shows, and GMR meetings may be required
- Adherence to and compliance with information systems security is everyone’s responsibility
- It is the responsibility of every computer user to know and follow Information Systems security policies and procedures
- Attend Information Systems security training, when offered
- Report information systems security problems
Skills
- BA/BS degree in Marketing, Business, or related field preferred
- Must possess at least one (1) or more years business/private sector experience with demonstrated Leadership skills
- Valid state drivers' license and must be able to continuously meet GMR's Driver Qualification Standards
- Emergency Medical Services (EMS) experience preferred
Company Overview
- America’s leading provider of medical transportation, provides services in 40 states and the District of Columbia. It was founded in 1992, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 10001+ employees. Its website is https://www.amr.net/.